Associate Director, Behavioral Health

What We Provide 

• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays – confirm days off based on employee type- see reference guide 
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability  
• Employer-matched retirement saving funds 
• Personal and financial wellness programs  
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care   
• Generous tuition reimbursement for qualifying degrees 
• Opportunities for professional growth and career advancement  
• Internal mobility, CEU credits, and advancement opportunities   
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals 

What You Will Do

• Maintains awareness of regulatory and clinical changes, trends, and unmet needs in mental health and/or substance use treatment. Identifies impacts and opportunities and uses this insight to further develop programs.
• Provides clinical, administrative, and operational oversight, including evaluating utilization and management of staff and quality of patient care. Provides administrative and clinical direction to program management and staff, including on-site visits, case conferences, staff meetings, incident reviews etc.
• Ensures adherence of teams to all financial, billing and documentation policies and procedures.
• Refines models of care for programs, utilizing evidence-based and best practices. Utilizes clinical data and program reports to regularly review program interventions and outcomes. Leverages data to inform changes in operations, interventions and program workflows.
• Assesses current systems; develops new/revised systems to ensure efficiency of clinical operations. Performs internal clinical and financial billing reviews/audits to ensure clinical fidelity and compliance with policies and procedures; takes corrective action, as necessary to address deficiencies.
• Ensures readiness for program reviews as well as licensing, recertification and site visits (if applicable to program); oversees preparation of and adherence to corrective action / performance improvement plans.
• Directs and/or participates in ad hoc management work groups which address operational or clinical issues that affect individual programs or cross programs.
• Acts as liaison to funders and city agencies (e.g. OMH, OASAS, DOHMH) and payors for BH programs. Attends funder/payor related program meetings as program representative along with key program leadership.
• Provides leadership in the implementation of evidenced based models of care, quality initiatives and business processes.
• Reviews program performance, monitors progress toward clinical operations objectives and identifies risks and issues to ensure effective and efficient clinical operations. Participates in Quality Assurance meetings, collaborates with BH Quality and Operations teams on projects and initiatives and addresses any issues. Works in collaboration with BH Quality leadership and VNS Health Compliance department related to QA indicators and outcomes.
• Formulates, develops, updates and interprets policies and procedures for assigned programs. Ensures that clinical care to patients is provided in compliance with the regulatory requirements and VNS Health standards and procedures. Develops and monitors policies and procedures as appropriate. Makes recommendations for revisions, as needed.
• Participates in the development of BH EMR systems for assigned programs. Facilitates trainings and reviews of EMR system and ensures program reporting to funders (including reporting through external data collection and data management systems) is accurate and timely for all teams). Reviews reports and addresses issues appropriately to ensure compliance and timeliness.
• Develops, directs and facilitates training programs; assists in the planning, organizing and implementation of in-house training programs to provide continuing professional development opportunities for staff. Reviews training requirements and ensures program, management and administrative staff are meeting required standards for trainings and are in compliance with all training requirements.
• Promotes positive relationships with other VNS Health services and community organizations. Networks and serves as administrative liaison to other community agencies and providers, negotiating formal liaisons and organizing and scheduling consultation and education for referral sources. Represents VNS Health on committees related to mental health services in the community.
• Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate.

About the Program
 VNS Health’s Certified Community Behavioral Health Clinic (CCBHC) delivers fully integrated care, seamlessly combining evidence-based, trauma-informed mental health and substance use treatment with connections to primary care and social services—all in one accessible location, regardless of insurance status or ability to pay. 

Education 

Master's Degree in a Human Services field. required 

 
Work Experience 

Minimum five years of progressively responsible managerial and administrative experience in a Behavioral Health Organization, health care setting, or social services setting required 

Minimum three years of experience in either an OMH- and/or OASAS-certified outpatient program required. Experience working in both OMH Article 31 and OASAS Article 32 programs preferred.  

Demonstrated competency in program administration, budget management and community relations requiredExcellent oral, written and interpersonal communication skills required

Strong computer literacy, including use of electronic systems for clinical record keeping required 

Bilingual in English and Spanish preferred