Associate Director, Information Technology Systems

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position provides leadership and management for the Information Technology (IT) service line within University of Utah Health Hospitals and Clinics, where assigned. This role is accountable for the architectural framework for system analysis and development, maintenance, support and enhancement recommendation for health information and business systems across the organization. The incumbent is responsible for the effective coordination and collaboration with other divisions and departments, supporting all business units in medical information matters and assisting clinical departments in the prioritization of information needs. Contributes to strategic planning and governance activities. Department Overview: Information Technology Services (ITS) strives to provide industry leading information technology solutions in support of patients, providers, researchers, staff and visitors. As the strategic and operational IT service provider for University of Utah Health, ITS is responsible for implementing and supporting mission critical IT applications, technology and services. These include the electronic medical record, revenue cycle applications, several hundred ''boutique'' health care applications, the electronic Data Warehouse (eDW), patient portal, telemedicine, biomedical engineering and Health Information. Applications training and critical services such as infrastructure, help desk, data security and many other functions are provided, much of which is supported in collaboration with University Systems Services (USS). This position has no responsibility for providing care to patients at this time.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s)

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the functions of the position, as outlined above.
• Demonstrated leadership, human relations, and effective communication skills.
• Knowledge of health care business operations and demonstrated operational planning skills.
• Knowledge of budgeting practices, reporting analysis, and forecasting.
• Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools.

Qualifications

Required

• Bachelor''s degree Information Systems, Business Administration, or related area, or equivalency.
• Six years of progressively more responsible management and strategic planning experience.

Qualifications (Preferred)

Strongly Preferred

An Associate Director of IT for Enterprise Imaging in an AMC balances high-reliability technical infrastructure with service-focused team leadership and clinical enablement.

Team Leadership & Talent Development

• Staff Mentorship & Growth: Track record of recruiting, coaching, and retaining high-performing teams, with a focus on standards documentation, continuous skill development, cross-training, and professional certification.
• Culture & Operations: Proven ability to foster an inclusive, collaborative culture, managing workload distribution and preventing burnout in a high-pressure 24/7 clinical IT environment. Inviting questions and diversity in thinking, solutioning, and innovating.

Customer Service & Clinical Support

• Service Delivery Excellence: Commitment to exceeding expectations, establishing clear SLAs, responsive escalation pathways, and high customer satisfaction for clinical faculty and clinicians.
• Stakeholder Engagement: Strong relationship-building skills with academic clinical leadership and operations management to align IT support directly with clinical needs.

Technical & Domain Leadership

• Enterprise Imaging Ecosystems: Operational oversight of enterprise PACS, VNA, AI, Reporting, Teleradiology, post-processing, and multi-specialty platforms (radiology, cardiology, supporting other …ologies) across major vendors including Philips and Microsoft.
• System Interoperability: Deep knowledge of DICOM, HL7, FHIR standards, and seamless integration with core EHR systems (Epic Radiant/Cupid), cloud imaging architectures.
• Clinical AI & Research Support: Experience deploying clinical AI into diagnostic workflows while supporting academic research through secure image de-identification and data staging.

Operations, Governance & Compliance

• Infrastructure & Cyber Security: Strategic management of petabyte-scale storage architectures, hybrid/cloud PACS strategies, disaster recovery, and HIPAA/medical device security compliance.
• Vendor & Fiscal Management: Proven oversight of capital/operational budgets, contract negotiations, vendor service management, and technology roadmaps.

Education & Certifications

• Education: Master''s degree in Information Systems, Computer Science, Business Administration, or a related area.
• Certifications: Certified Imaging Informatics Professional (CIIP) or CPHIMS; Epic (Radiant/Cupid) or PMP certifications highly valued.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking