Associate Director of Emergency Response

Summary

Essential Duties and Responsibilities

Leadership and Oversight

• Provide direct oversight and leadership of the Logistics Team and Restoration Team, ensuring effective coordination, communication, and responsiveness during all emergency events.
• Lead all aspects of emergency mobilization efforts, including resource allocation, team deployment, and site readiness.
• Serve as primary operational liaison between the operations management teams and field teams during disaster responses.
• Supervise and mentor Superintendents and field teams during emergency activation.

Planning and Strategy

• Develop and implement emergency response protocols and rapid mobilization strategies.
• Support pre-catastrophe preparation efforts, including staging and contingency planning.
• Build and maintain a qualified pool of national emergency response vendors to support surge capacity and ensure scalable response capabilities during large-scale events.
• Maintain and regularly update a database of available assets, personnel, and emergency response resources.
• Manage the dispatch tree and dispatch strategy.

Safety and Compliance

• Develop and implement corrective action plans for non-compliant field practices.
• Collaborate with the Environmental Health & Safety team to promote a proactive safety culture across all teams.
• Coordinate with logistics, dispatch, and safety personnel to ensure operational readiness 24/7.
• Ensure compliance with IICRC standards, OSHA safety regulations, and all other applicable regulatory bodies in all emergency field operations.

Training and Development

• Develop emergency response training modules in collaboration with internal safety and operations teams.
• Facilitate scenario-based training exercises and readiness drills for field personnel.
• Assist in onboarding, training, and performance evaluation of emergency response personnel.

Evaluation and Client Engagement

• Conduct post-response reviews to identify improvement opportunities and document best practices.
• Act as a subject matter expert in response planning for enterprise clients and participate in client briefings or preparedness workshops.

Supervisory Responsibilities

• Yes – This role directly oversees the Dispatch team, Restoration Superintendents, and field emergency response staff.

Qualifications

Education and/or Experience

• 5–7 years in mitigation or restoration services, including at least 3 years in a leadership role; commercial restoration experience strongly preferred.
• Proven ability to lead high-performing teams in time-sensitive, high-pressure environments.
• Effective communication and leadership skills.
• Strong working knowledge of commercial restoration protocols, including water, fire, mold, and biohazard remediation.
• Familiarity with CAT response logistics, including power distribution, temporary equipment, and large-scale mobilization.
• IICRC WRT certification required; ASD, FSRT, AMRT, or other advanced certifications strongly preferred.
• Ability to travel on short notice and remain deployed for extended periods during CAT events.

Knowledge, Skills, and Abilities

• Strong proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills.
• Familiarity with IICRC protocols, OSHA standards, and project safety procedures.
• Proficiency in restoration and scheduling software (e.g., DASH, MICA, Xactimate).
• Familiarity with industry-standard field technology and tools (e.g., FLIR cameras, moisture meters, mobile data collection apps, tablets).
• Ability to manage multiple projects in a fast-paced environment.

Physical Requirements and Work Environment

• Ability to work extended hours, including evenings and weekends, to meet project demands.
• Physically capable of walking job sites, climbing ladders, and lifting materials up to 50 lbs.

Language Skills

Reasoning Ability

Physical Demands

Work Environment