Associate Director of Procedural Services

SUMMARY:

Provides leadership and operational oversight for assigned perioperative services, with a specialty focus in Procedural Services. Supports department managers in achieving safe, efficient patient care, effective patient flow, workforce performance, regulatory readiness, and fiscal stewardship. Coordinates multidisciplinary initiatives to improve access, capacity, quality, and patient experience. Serves as an escalation and leadership resource to assigned managers and clinical partners.

PROCEDURAL SERVICES:

• Provides strategic and operational oversight for Pre-Op, Post-Anesthesia Care Unit (PACU), Surgery Scheduling, Main Campus GI/Endoscopy, outpatient ambulatory surgery center GI/Endoscopy, and Pre-Admission Testing (PAT).
• Coordinates with proceduralists, anesthesia, nursing, scheduling, sterile processing, ambulatory leadership, and other stakeholders across the procedural continuum.
• Improves scheduling, block utilization, patient readiness, pre-procedure evaluation, procedural throughput, recovery capacity, discharge flow, and patient access.
• Monitors procedure volumes, capacity constraints, staffing, delays, cancellations, PACU holds, and recovery requirements; directs corrective actions through assigned managers.
• Supports safe and standardized GI/endoscopy operations, including equipment and supplies, infection prevention, endoscope reprocessing, and regulatory readiness.

ESSENTIAL FUNCTIONS:

• Provides leadership, coaching, direction, and performance accountability to assigned managers and departmental leaders.
• Establishes operational goals, performance measures, communication expectations, and consistent leadership practices across assigned services.
• Conducts leadership rounding and regular manager reviews of staffing, safety, quality, employee relations, patient flow, and operational priorities.
• Resolves or escalates complex operational, physician, interdisciplinary, workforce, and resource issues beyond the manager level.
• Partners with Human Resources on manager development, succession planning, recruitment, retention, employee relations, and performance concerns.
• Evaluates staffing, FTE requirements, productivity, acuity, volume, and workload to support effective workforce and contingency planning.
• Oversees departmental budgets, labor utilization, premium labor, supplies, equipment needs, and resource allocation.
• Contributes to business cases, capital planning, strategic projects, and resource recommendations consistent with organizational priorities.
• Analyzes operational, financial, workforce, quality, safety, patient-experience, and throughput measures to identify and implement improvements.
• Leads multidisciplinary initiatives to improve access, capacity utilization, patient flow, efficiency, quality, and service delivery.
• Promotes compliance with applicable accreditation, regulatory, infection prevention, patient safety, and organizational standards.
• Represents assigned services on committees and organizational initiatives, and assumes delegated responsibilities in the Director's absence.
• Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies and standards.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:

• Bachelor's degree in nursing, healthcare administration, business administration, or a related field; equivalent relevant experience may be considered in accordance with organizational policy.

EXPERIENCE:

• Progressively responsible healthcare leadership experience, including experience leading or supporting managers and multidisciplinary teams.

LICENSURE OR CERTIFICATION:

• Not specified; requires HR and clinical leadership confirmation.

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated knowledge of hospital operations, workforce management, quality improvement, and regulatory requirements.
• Demonstrated ability to analyze operational data and translate findings into measurable improvement.
• Skill in strategic and systems thinking, change management, and continuous improvement.
• Skill in manager coaching, leadership development, accountability, cross-functional collaboration, and conflict resolution.
• Skill in financial and resource stewardship and data-driven decision making.
• Ability to support patient, staff, and operational safety.
• Ability to communicate professionally and effectively with staff, leaders, physicians, and executives.
• Ability to escalate appropriately while maintaining ownership at the appropriate leadership level.

PREFERRED QUALIFICATIONS:

• Master's degree in nursing, healthcare administration, business administration, or a related field.
• Progressive leadership experience within perioperative, procedural, surgical, or ambulatory services.
• Experience with capital planning, budget management, productivity management, and organizational change.
• Experience with accreditation and regulatory readiness and multidisciplinary performance improvement.