Position: Associate Endpoint Analyst
Department: IT Services
Status: Full Time
Position Summary:
The Associate Endpoint Analyst works to achieve the mission of the university by ensuring that endpoint technologies are available, functional and adequate to meet the needs of the end users and the university as a whole. Under supervision, the Associate Analyst will perform analytical, technical, and administrative work to plan, install, maintain and manage endpoint technologies, including but not limited to computers, mobile devices, printers, and common endpoint applications. The Associate Analyst will be able to consult with end-users and other constituencies to determine computing requirements and make recommendations. The Associate Analyst will work consistently to make sure the ongoing needs of the end-users are met by acting in a timely manner to solve problems, restore functionality, process service requests and procure equipment. The Associate Analysts will work within the procedural frameworks established to document incidents and requests, request changes and report problems.
Essential Duties and Responsibilities:
- Communicate effectively with constituencies and teammates
- Troubleshoot, diagnose and repair endpoint issues
- Effectively research to solve issues and discover new solutions
- Use and manage tools and applications required to support endpoint assets
- Understand endpoint networking
- Deploy new hardware and software
- Respond to incidents in a timely manner
- Consult with end users and department representatives
- Be an active member of project teams when required
- Document activities and solutions
- This position demands accuracy, honesty, integrity and the ability to work with the Christian mission of Campbell University.
- Maintain a professional appearance and demeanor at all times.
- Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education/Experience:
- An Associate's degree or 3 years of professional hands-on computer support experience.
- A+ certification or HDI Desktop Technician certification is preferred.
- Experience in a higher education or non-profit sector is also preferred.
Knowledge, Skills, and Abilities:
- Understand the basics of Windows, MacOS, Android and iOS Operating Systems.
- Demonstrable skills for and commitment to good customer relationship management.
- Communicate effectively to all groups through both oral and written channels.
- Understand the basics of Windows, MacOS, Android and iOS Operating Systems.
- Demonstrable skills for and commitment to good customer relationship management.
- Communicate effectively to all groups through both oral and written channels.
- Maintain strict confidentiality and attention to detail are essential.
- Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers
- Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
- Work independently as well as function effectively in a team and within a diverse group of people.
- Exercise independent judgment in complex and new situations.
- Manage multiple, concurrent projects, and meet strict deadlines.
- Detail-oriented and willing to work in a changing environment.
- Broad knowledge of Campbell University policies and procedures and FERPA guidelines.
- Maintain strict confidentiality and attention to detail are essential.
- Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers
- Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
- Work independently as well as function effectively in a team and within a diverse group of people.
- Exercise independent judgment in complex and new situations.
- Manage multiple, concurrent projects, and meet strict deadlines.
- Detail-oriented and willing to work in a changing environment.
- Broad knowledge of Campbell University policies and procedures and FERPA guidelines.