Associate Executive Director

Distinctive Living | Mira Vie at Forsgate

Job Summary

Distinctive Living is seeking an Associate Executive Director to support the overall operations and success of our senior living community. Working closely with the Executive Director, this individual will help oversee daily operations, team member performance, resident satisfaction, occupancy, and financial results while ensuring a welcoming, safe, and engaging environment for residents.

The ideal candidate is a hands-on leader with strong business acumen, excellent communication skills, and a passion for serving older adults. This is an opportunity for a motivated professional to make a meaningful impact on residents, families, and team members while developing their leadership career in senior living.

Essential Duties and Responsibilities

• Operational Leadership: Support the Executive Director in managing daily community operations and serve as a point of contact for team members, residents, families, prospective residents, vendors, and community partners.

• Team Leadership: Supervise, coach, motivate, and develop department leaders and team members. Support recruiting, onboarding, training, performance management, and employee retention in accordance with company policies.

• Resident Experience: Promote a high level of resident satisfaction, engagement, and retention by ensuring consistent, high-quality service and promptly addressing concerns.

• Occupancy and Sales Support: Partner with the Executive Director and sales team to achieve occupancy goals, support prospective resident relationships, and encourage resident renewals and retention.

• Financial Performance: Assist with the development and management of annual operating and capital budgets. Monitor expenses, identify opportunities for cost savings and revenue growth, and support the achievement of financial goals.

• Community Maintenance and Safety: Oversee property standards in partnership with the appropriate departments, including routine inspections, preventative maintenance, cleanliness, safety, and overall presentation.

• Regulatory Compliance: Help ensure compliance with company policies, applicable federal, state, and local regulations, licensing requirements, and established operational procedures.

• Resident and Family Relations: Build positive relationships with residents and their families, support resident council activities, and promote an atmosphere of dignity, respect, and inclusion.

• Community Relations: Develop relationships with local businesses, healthcare providers, civic organizations, and other community partners to strengthen the community's reputation and visibility.

• Meetings and Communication: Facilitate department head meetings and team member and resident meetings as needed to communicate priorities, address concerns, and support continuous improvement.

• Continuous Improvement: Stay informed about senior living industry trends, competitor offerings, and best practices to improve resident services, operational efficiency, and overall community performance.

• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Healthcare Administration, Gerontology, Business Administration, Hospitality, or a related field preferred.

• Two to four years of management experience in senior living, healthcare, hospitality, or a related service-oriented industry required.

• Experience supervising teams, managing operational priorities, and supporting departmental performance.

• Knowledge of budgeting, staffing, customer service, and operational management.

• Understanding of applicable regulations and licensing requirements for senior living and assisted living communities.

• Any required state-specific administrator or assisted living credentials must be obtained and maintained as applicable to the community and position.

• Must meet applicable health requirements, including TB screening, and successfully pass a criminal background check.

• A genuine passion for working with older adults and providing exceptional service to residents and their families.

Skills and Competencies

• Strong leadership, team-building, and employee development skills.

• Excellent written, verbal, and interpersonal communication skills.

• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.

• Sound judgment, analytical thinking, and effective problem-solving abilities.

• High level of initiative, accountability, professionalism, and attention to detail.

• Strong customer service orientation and the ability to build positive relationships.

• Ability to adapt to changing priorities and make informed operational decisions.

• Commitment to resident dignity, safety, satisfaction, and quality of life.

Work Environment and Physical Requirements

• Ability to stand, walk, sit, and perform routine physical activities throughout the community.

• Ability to communicate effectively with residents, families, team members, vendors, and community partners.

• Flexibility to work occasional evenings, weekends, or additional hours as needed to support community operations.

• Availability to respond to operational needs on an on-call basis, as required.

• Occasional travel may be required.

• Ability to meet the physical requirements of the position, with or without reasonable accommodation.

Why Join Distinctive Living?

At Distinctive Living, we believe our team members should have the opportunity to grow professionally while making a meaningful difference in the lives of others. We are committed to creating a supportive culture where team members feel valued, residents feel at home, and everyone has the opportunity to thrive.

Join a team that is passionate about people, dedicated to excellence, and committed to making every day distinctive.