Tekfortune Inc. logo

Associate

Tekfortune Inc.

  • Farmington, MI
  • 5 days ago
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    Skills

    • Analysis Skillsunmatched
    • Credit Cardsunmatched
    • Customer Relationsunmatched
    • Customer Service Operationsunmatched
    • Customer/Consumer Behaviorunmatched
    • Data Analysisunmatched
    • Data Entryunmatched
    • Data Managementunmatched
    • Data Processingunmatched
    • Identify Issuesunmatched
    • Know Your Customer (KYC)unmatched
    • Maintain Complianceunmatched
    • Operational Auditunmatched
    • Operational Improvementunmatched
    • Operational Strategyunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Regulatory Complianceunmatched
    • Reporting Skillsunmatched
    • Typingunmatched
    • Workflow Analysisunmatched

    Description

    About Our Client
    * * * * * * * *.
    * * * * * * * *.

    To learn more about how we can supercharge progress for you, visit www.Our Client.com

    Senior Process Associate-BFS

    Job Summary
    The Senior Process Associate plays a crucial role in overseeing the lifecycle of debit and credit cards, ensuring efficient data management and high-quality customer interactions. This role is vital in maintaining compliance with regulations while driving continuous workflow improvements within the customer support operations. (1.) Key Responsibilities

    1. Direct The Resolution Of Customer Queries And Issues Utilizing Typing Skills And Critical Thinking, Ensuring Swift And Effective Responses Through Email And Chat Communication.
    2. Manage Troubleshooting Tasks By Applying Analytical Skills To Provide Effective Solutions And Escalate Complex Issues To Higher Levels Of Support When Necessary.
    3. Evaluate Operational Workflows Using Critical Thinking To Identify Inefficiencies And Suggest Enhancements For Improvement.
    4. Ensure The Quality And Precision Of Processed Data And Customer Interactions By Maintaining High Standards In Data Entry And Management Across Multiple Systems And Databases.
    5. Oversee The Accurate Entry, Updating, And Management Of Data Within The Card Issuance System, Ensuring Compliance With Kyc And Aml Procedures.
    6. Generate Reports On Card Usage Patterns, Fraud Trends, And Customer Behavior, Utilizing Data Analysis Skills To Inform Business Decisions And Improve Operational Efficiency.

    Skill Requirements
    1. Proficient Typing Skills With High Accuracy And Speed.
    2. Critical Thinking And Problem-Solving Abilities.
    3. Basic Understanding Of Data Management And Reporting Practices.
    4. Familiarity With Card Industry Regulations, Including Kyc And Aml Procedures.
    5. Proficient In Using Data Analysis Tools And Generating Reports.

    Certification
    1. Certification In Data Analysis Or Relevant Compliance Certifications Are Optional But Valuable.

    Numbers & Facts

    LocationFarmington, MI
    IndustryComputer Software
    Company Size20 to 49 employees
    Year Founded2014
    Websitehttp://www.tekfortune.com/

    About Company

    Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.

    Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.

    In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.

    Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.

    We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.

    Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.

    We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.

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