Associate Key Account Manager - US

As part of our growth, we are looking for an Assistant Key Account Manager for Lancaster, PA where you will be part of a dynamic team! 

Essential Functions Performed by the Position

• Supports customer enquiries and service requests, resolving routine matters and escalating more complex requirements to Customer Care leadership or Key Account Managers as appropriate.
• Supports the end to end order process, including order entry and maintenance, quotations, proforma invoices, shipping documentation, invoicing support, and communication of order status and shipping dates.
• Supports customer setup and ongoing account maintenance, including master data, requested documentation and certifications, and customer facing digital platforms.
• Supports customer complaints, RMAs, product samples, and other service requirements, ensuring accurate documentation and timely coordination with the appropriate teams.
• Maintains customer service trackers, reports, and operational controls, supporting accurate data and visibility to service performance, KPIs, and customer requirements.
• Works closely with Customer Care, Key Account Managers, Operations, Sales, and other internal teams to coordinate customer requirements, resolve issues, and support a consistent customer experience.
• Learns and follows established SOPs, work instructions, systems, and data quality standards while identifying recurring issues, process gaps, and opportunities for improvement.
• Supports team priorities, projects, and workload requirements as needed while continuing to develop knowledge of customers, products, systems, and the overall order and supply process.

• High School Diploma
• Bachelor's degree in business administration or relevant professional experience

• 1 - 2 years' customer service experience, ideally in a manufacturing environment

• Fluent in English both written and verbal
• Any other language skills are advantageous