Associate Manager, SuccessFactors Learning Solutions

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Job Title: Associate Manager, SuccessFactors Learning Solutions

Req Id: 3688

Work Model: Remote

Company: Altria Client Services

State/Province:

Job Description:

Together We Innovate. Together We Change.

Ready to turn your SAP SuccessFactors Learning experience into practical solutions that help employees grow? If so, we want to speak with you!

We are seeking an Associate Manager, SuccessFactors Learning Solutions, to join our H2R Talent Solutions team in Richmond, VA, or we are open to a remote work arrangement.

You will advise business and learning leaders, translate priorities into requirements for our application management services (AMS) partner, and coordinate testing and readiness for learning management system (LMS) improvements.

What you will be doing:

• Partner with business and learning leaders to translate priorities into clear requirements, acceptance criteria and recommendations for our AMS partner.
• Advise on SuccessFactors Learning items, curricula, programs, assignment profiles, scheduled offerings and approval workflows to improve the learner experience.
• Evaluate AMS proposals for compliance training, completion tracking and reporting, explaining options, tradeoffs and cross-module impact to nontechnical audiences.
• Coordinate user acceptance testing (UAT) for AMS-delivered LMS changes, defining scenarios, tracking defects and validating resolutions before business approval and implementation.
• Diagnose learning system issues, gathering evidence and assessing user and organizational data dependencies with the Employee Central owner and AMS partner.
• Lead business readiness for LMS enhancements and releases, coordinating communications and guidance that clearly explain changes to learners and administrators.
• Identify improvement opportunities through feedback and recurring issues, recommending practical enhancements that strengthen usability, standardization and data integrity.

We want you to have:

• Bachelor's degree in business administration, Human Resources, Information Systems or a related field.
• 4+ years of experience working with Tier 1 HRIS Platforms (SAP, Workday or Oracle)
• At least 2 years of experience configuring or implementing SAP SuccessFactors Learning (LMS).
• Working knowledge of Employee Central data and its impact on learning assignments and reporting.
• Experience serving as a trusted liaison between business leaders and application management services (AMS) providers.
• Skills in requirements analysis, UAT, functional issue diagnosis and business readiness.
• Ability to explain technical options and tradeoffs clearly to nontechnical audiences.
• Strong analytical judgment and ability to influence decisions without direct authority.

Altria is a Fortune 500 company that has a leading portfolio of products for U.S. adult tobacco and nicotine consumers 21+. For decades we've been leaders in the tobacco industry, but the industry is evolving - and so are we. Our Vision is Moving Beyond Smoking.

At Altria, we celebrate the power of diverse teams working together to shape our future. Each Altria company is an equal opportunity employer. We are committed to providing individuals with criminal records, including formerly incarcerated individuals and individuals with conviction records, a fair chance at employment. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders.

Altria is the parent company of Philip Morris USA, John Middleton, U.S. Smokeless Tobacco, Helix Innovations, and NJOY. Altria complements its tobacco portfolio with equity investments in Anheuser-Busch InBev and Cronos Group.

Learn more about Altria at www.altria.com and follow us on LinkedIn.

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