Associate Patient Care Coordinator

Patient Care Coordinator
Optum - Bayonne, NJ
191 Lefante Way, Bayonne, NJ 07002
Pay: $23/hr
Hours: 8am-4pm or 9am-5pm

The position supports front desk and care coordination operations for a small clinical team of 5 (1 front desk, 2 medical assistants, 2 providers), handling patient registration, scheduling, insurance and referral management, copay and balance collections, and coordination of care.

Day to day responsibilities:

• Check in patients and verify demographic information
• Verify and update insurance coverage and eligibility
• Obtain referrals and authorizations when required, and escalate authorization issues as needed
• Collect copays, deductibles, and outstanding balances
• Ensure all required forms are completed
• Schedule, reschedule, and cancel appointments, confirm upcoming visits, and manage provider schedules and templates
• Coordinate testing, procedures, and follow-up appointments
• Answer phone calls and patient inquiries, provide appointment instructions and directions, and assist patients with portal enrollment and access
• Follow up with patients regarding missed appointments or outstanding requirements
• Attach and manage referrals in the EMR and communicate with insurance companies about coverage questions
• Coordinate care between patients, providers, specialists, and ancillary departments
• Ensure required records, labs, and imaging are available before appointments

The ideal candidate has:

• High school diploma or GED
• 2+ years of healthcare experience

Preferred Qualifications:

• Excellent customer service and patient engagement skills
• Ability to build rapport with patients and families
• Professional, courteous, and compassionate demeanor

Interview process: 2 rounds, both in person.