Associate Product Manager, Payments

Description

Tyler Technologies is a leader in public sector software and payment solutions, helping governments and municipalities streamline services and enhance citizen engagement. Our Payments Product group provides secure, innovative, and scalable payment processing solutions that power financial transactions across diverse public sector verticals.

Position Overview

The Associate Product Manager, Payments Transactions will help define and drive the vision, strategy, and roadmap for the core transaction processing platform that connects the Tyler Payments ecosystem with a variety of payment gateways and processors.

This role partners closely with Product, Development, Implementations, and Support teams to deliver secure, scalable, and reliable payment processing solutions that support revenue collection across the public sector. The ideal candidate has experience with transaction-based software products, customer-facing engagements, and payment processing systems, with familiarity in finance, payment operations, or microservices-based architectures.

Responsibilities

Prioritize Product Investments

• Own and maintain the Payments Transactions backlog.
• Assess customer needs and product opportunities.
• Prioritize features, enhancements, and technical investments.
• Align roadmap and release plans with stakeholders.

Define and Validate Solutions

• Define epics, user stories, and acceptance criteria.
• Partner with engineers on payment processing and integration solutions.
• Define business rules, workflows, and data requirements.
• Validate requirements and solutions with stakeholders.

Lead Product Delivery

• Guide features from concept to release.
• Partner with Development and QA on delivery.
• Coordinate releases and stakeholder communications.
• Support testing, documentation, and operational readiness.

Drive Product Adoption

• Monitor product performance and adoption.
• Promote product value across internal and customer teams.
• Participate in customer engagements and industry events.
• Champion the Payments Transactions product vision.

Qualifications

• Bachelor's degree or equivalent experience in Business, Information Systems, Computer Science, Finance, or a related field.
• 2+ years of experience in product management, business analysis, payments, fintech, software implementation, or a related role.
• Strong understanding of the software development lifecycle and Agile product development practices.
• Ability to understand and discuss technical concepts including APIs, databases, integrations, and payment transaction workflows.
• Strong analytical, problem-solving, and prioritization skills with attention to detail.
• Excellent written, verbal, and presentation communication skills.
• Demonstrated ownership, accountability, and a commitment to developing deep product and industry expertise.
• Ability to contribute independently and collaborate effectively across Product, Development, Implementations, and Support teams.

Preferred Qualifications

• Experience with payment gateways, card-present or card-not-present transactions, settlement, reconciliation, or disbursement workflows.
• Familiarity with payment industry standards and regulations, including PCI-DSS.
• Familiarity with SQL, APIs, software integrations, or database concepts.