Associate Program Manager

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Job Summary

The Associate Program Manager supports the Michigan Urological Surgery Improvement Collaborative (MUSIC), a Blue Cross Blue Shield of Michigan Collaborative Quality Initiative based in the Department of Urology. Reporting to the Senior Program Manager, this role gathers, analyzes, and interprets collaborative performance data to identify opportunities to improve the cost and quality of urologic care. The Associate Program Manager assists with oversight of the clinical data registry, manages quality improvement projects and project teams, coordinates the day-to-day work of temporary Research Assistants, and prepares reports and analyses for participating practices, the MUSIC Director, and department leadership. The role also supports Value-Based Reimbursement reporting, statewide collaborative meetings and education programs, and the deliverables required under the Blue Cross Blue Shield of Michigan agreement. This position works with minimum supervision and makes independent decisions within the scope of its responsibilities.

Responsibilities*

Team leadership:

• Manage and coordinate the day-to-day work of temporary Research Assistants. Set priorities, assign work, and provide functional and operational oversight.

Clinical data registry:

• Assist with oversight of the collaborative's clinical data registry. Provide expertise and guidance to the Clinical Information Analysts on measure definitions, data collection, and analytical methods, and ensure the quality and timeliness of registry data from participating practices.

Performance analysis and reporting:

• Gather, analyze, and interpret collaborative performance data to identify opportunities to improve the cost and quality of urologic care. Prepare reports and analyses of performance on measures of process and outcomes of care for participating practices, the MUSIC Director, and department leadership.

Quality improvement projects:

• Manage some of the collaborative's quality improvement projects and project teams: define scope, assign analysts and staff, keep the work on schedule, manage regular team meetings, and report status and results. Work with urologists, practice staff, and other clinicians to develop strategies to improve performance.

Practice and payer engagement:

• Serve with the Senior Program Manager as a point of contact for participating practices and for Blue Cross Blue Shield of Michigan on day-to-day collaborative operations, and support the Senior Program Manager on practice recruitment and retention.

Collaborative meetings and education:

• Plan and deliver presentations for the collaborative's tri-annual statewide meetings and its education programs for urologists, practice staff, and Coordinating Center staff, carrying out the education strategy set with the Senior Program Manager.

Value-Based Reimbursement support:

• Support the Senior Program Manager's oversight of Value-Based Reimbursement for participating practices by producing the measure reporting that drives it and verifying the data behind it.

Contract deliverables:

• Assist with the data, analyses, and progress reports required under the Blue Cross Blue Shield of Michigan agreement, including the annual Statement of Work, progress reports, and bi-annual updates.

Required Qualifications*

? Bachelor's degree in a recognized field of science or learning directly related to the duties of the position, or an equivalent combination of education and experience.

? Progressively responsible experience in clinical quality improvement, clinical data analysis, or health services research, including work with a clinical data registry or quality collaborative.

? Demonstrated experience leading analytical staff or managing project teams, and setting priorities across multiple concurrent projects.

? Broad knowledge of measurement, analysis, and performance improvement methods, with the ability to guide analysts on measure definitions, data collection, and analytical methods.

? Experience preparing reports and analyses of cost and quality of care performance for clinical and administrative audiences.

? Excellent interpersonal, verbal, and written communication skills, including the ability to work effectively with physicians, practice staff, and senior leaders.

? Ability to work with minimum supervision and to make independent decisions on matters of significance within the scope of the role.

? Demonstrated judgment and discretion in handling protected health information and confidential practice performance data.

Desired Qualifications*

? Master's degree in a health, science, or related field.

? Experience with MUSIC or another Blue Cross Blue Shield of Michigan Collaborative Quality Initiative.

? Experience in urology, oncology, or surgical quality improvement.

? Experience with REDCap, Tableau, SQL, or similar data capture and reporting tools.

? Experience planning statewide or multi-site collaborative meetings and educational programs.

? Familiarity with Value-Based Reimbursement programs and payer quality reporting.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

North Campus Research Complex (NCRC)

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.