Associate Project Manager, Payer & Employer Partnerships

About the Role

Reporting to the Head of Payer Strategy, the Associate Project Manager will support Trial Library’s payer and employer partnerships and make sure partners have a smooth experience from launch onward. This is a hands-on, client-facing role that requires cross-functional collaboration. You will be the day-to-day point of contact for active health plan and employer partners and keep every partner informed, supported, and engaged.

• Serve as the main day-to-day contact for active health plan and employer partners: keep regular communication going, share updates, and gather feedback.

• Lead implementation and launch of new partnerships, including eligibility file setup, referral pathways, member communication plans, and integration with existing care management or benefits programs.

• Own all partner inquiries and troubleshooting, resolving issues quickly.

• Work cross functionally with the operations, provider partnerships team, and products team leading efforts to ensure all client deliverables are executed on time and with superior quality in mind.

• Deliver timely, accurate reports to partners on Trial Library’s performance, including member outreach, engagement, navigation, trial matching, and enrollment outcomes.

• Help the Head of Payer Strategy develop value and ROI reporting that shows the clinical and economic impact of partnerships.

• Prepare and lead partner presentations, from program launch to quarterly business reviews and renewal conversations.

• Oversee all partner-facing materials, including member communications, benefit collateral, co-branded outreach, and performance documentation.

• Track account health and flag chances to expand or renew to the Head of Payer Strategy.

• Help build scalable processes for partner onboarding, reporting, and account management.

• Make sure partner communications and data handling follow HIPAA and contract requirements.

• Stay current on Trial Library’s product offering and value for health plans, employers, and their members.

• 3–5 years of experience in health plan operations, employer benefits, care management, healthcare account management, or customer success.

• Experience with payer or employer reporting needs, such as engagement and utilization metrics, outcomes, and value or ROI reporting.

• Familiarity with health plan operations, employer-sponsored benefits, or population health programs.

• Working knowledge of HIPAA and handling protected health information (PHI).

• Strong organizational and project management skills, with the ability to manage multiple partners at once.

• Excellent written and verbal communication skills, with a high level of professionalism with internal and external stakeholders.

• An analytical approach, comfortable using data to drive action and tell a clear story.

• A bias toward action, stepping in before issues arise.

• Able to work autonomously.

• Adaptable and comfortable working in a fast-paced, early-stage startup.

• Experience in healthcare technology, digital health, or a high-growth startup.

• Familiarity with oncology, clinical trials, precision medicine, or patient navigation.

• Experience supporting value-based care programs or payer partnerships.

• Experience with CRM and reporting tools (e.g., Salesforce, HubSpot, Tableau, Looker).

Compensation & On-Site Requirement

This is a hybrid role based in San Francisco, CA, with a requirement of three days per week in the office; Wednesday, Thursday, and Friday. The salary range for this position is $108,000–$135,000 per year and reflects a good faith estimate of base pay for candidates working in this location. Final compensation will be based on experience, skills, and qualifications.

• Meaningful impact — helping patients access clinical trials faster through better technology and workflows
• High ownership environment — autonomy to build, test, and influence strategy across the business
• Collaborative team culture — low ego, high trust, and close partnership across functions
• Opportunity for growth — join at an early stage with meaningful exposure to company-building and decision-making

• Ally is our favorite moniker
• The broadest reach is worth the effort
• Celebrate measurable improvements in access and  outcomes
• Fearless advocates for representation in research
• Incentives matter to stakeholders choosing our products
• Taking initiative is actually giving
• We are accountable for the experience of patients and providers
• Empathy and humility are the real dynamic duo

• Health & Wellness: Comprehensive medical, dental, and vision coverage for employees and eligible dependents, along with disability, life, and supplemental insurance options designed to support your overall well-being.
• Time Off & Workplace Support: Flexible paid time off, observed company holidays, and a one-time home office stipend to help you create a productive and comfortable remote workspace within our hybrid environment.
• Financial & Lifestyle Benefits:401(k) program, pre-tax HSA and FSA options, commuter benefits, financial wellness resources, and access to legal protection plans to support both short- and long-term planning.
• Additional Support & Voluntary Benefits: Access to voluntary benefit offerings including pet wellness support, domestic partner coverage, and additional programs that support the diverse needs of our team members and their families.

Our Interview Process