Associate Site Manager - Rejuvenation

About Site Operations

Site Operation is a key function in the Direct to Consumer (DTC) organization that collaborates cross-functionally to help Rejuvenation continue to create an immersive, ecommerce first experience for our consumers. The team drives site operations strategy and execution for the website, collaborating with the Site Merchandising team to drive site implementation of the creative and content strategy, website design, consumer experience strategy and optimization as well as with the Site Management and Production team.

Overview of the Associate Site Manager Role

As the Associate Site Manager of Features and Optimization, you will help lead Rejuvenation's digital roadmap, site features, testing initiatives, and optimization efforts to improve the customer experience and drive business results. This role partners closely with Site Merchandising, UX, Creative, eMarketing, Global Technology, and Brand stakeholders to manage new feature rollouts, content experiences, QA/UAT, site issue resolution, and performance insights. This role also manages a direct report, providing day-to-day guidance, prioritization support, coaching, and development.

Responsibilities

• Lead the execution of our digital roadmap, partnering with cross functional and global teams to deliver new site features and experiences
• Develop site optimization and testing strategies, identifying opportunities to improve conversion, customer experience, engagement, and revenue
• Lead the development and implementation of site features and optimizations, in partnership with UX / creative, global tech, site merch, and brand stakeholders
• Report on feature performance, test results, and site performance, providing insights, recommendations, and data-driven next steps
• Own the building and execution of site content, including seasonal content builds, homepages, lookbooks, landing pages, and other digital experiences
• Manage, coach, and develop a direct report, providing day-to-day guidance, prioritization support, feedback, and development opportunities
• Collaborate with creative teams and front end-developers to test and make updates to website
• Manage the technology release cycle and support sprint planning, prioritization, and execution of site projects
• Responsible for troubleshooting, escalating, and resolving site issues with internal and IT business partners
• Utilize JIRA to organize and manage tickets to completion
• Key contributor to the QA and UAT process for all new site enhancements with eCommerce and cross functional teams
• Maintain and manage UAT and brand preview environments
• Utilize analytics to make data-driven and/or informed decisions or recommend insightful actions that affect shopping & navigational experience
• Perform frequent site audits to ensure accuracy of promotions and experiences
• Create and maintain documentation for site processes, workflows, QA standards, and operational best practices
• Identify key internal and external partnerships that support site maintenance and growth goals
• Perform other duties as needed/assigned

Criteria

• Bachelor's degree or equivalent combination of education, training and/or experience
• 3-5 years of experience in eCommerce in preferred
• Prior experience in Content Management Platforms and ticketing systems, such as JIRA
• Experience with HTML, CSS, and UX/UI Design is a plus
• Prior experience managing or developing direct reports is a plus
• Strong analytical skills, with the ability to translate data into actionable insights and recommendations
• Excellent written and verbal communication skills
• Strong project management skills with proven track record of delivering high-quality work under tight timelines
• Very detail oriented with the ability to multi-task, prioritize, and maintain organization across multiple workstreams
• Ability to work well independently and collaboratively with all levels of the organization
• Must demonstrate sound decision-making and ability to react quickly under pressure
• Ability to lead through ambiguity, influence cross-functional partners, and drive work forward in a fast-paced environment
• Ability to perform work onsite in the Portland office full-time pending state, local, and Company return-to-work guidance during and after the COVID-19 pandemic.

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands

• A 401(k) plan and other investment opportunities

• Paid vacations, holidays, and time off to volunteer

• Health benefits, dental and vision insurance, including same-sex domestic partner benefits

• Tax-free commuter benefits

• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University

• Cross-brand and cross-function career opportunities

• Resources for self-development

• Advisor (Mentor) program

• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.