Associate Supervisor, Field Operations

What You’ll Do:

Hub Operations Execution

• Own day-to-day field operations for the assigned hub, including case-related shipments, inbound receiving, outbound fulfillment, replenishment, and reverse logistics
• Manage daily hub inventory so product is available, accurately located, and correctly transacted to support case coverage
• Partner with the Senior Manager, Field Operations & Distribution to translate network priorities into hub execution and escalate risks early
• Serve as the primary hub point of contact for Sales, Customer Service, Commercial Operations, Scheduling, and Dispatch
• Partner with Sales and Field Inventory to optimize inventory allocation and minimize backorders, shrink, expired product, and logistics costs
• Provide backup operational support across hubs as needed

Hub Inventory Integrity

• Support book-to-physical accuracy by researching and resolving variances between system and on-hand quantities
• Oversee identification, segregation, and disposition of expired product
• Oversee quality hold (Q-hold) product, ensuring segregation, documentation, and disposition in partnership with Quality
• Maintain accurate inventory records in JDE and other Field Operations systems and trackers

Performance, Metrics & Cost

• Monitor and report hub metrics including order fulfillment, on-time delivery, inventory accuracy, cycle counts, and quality compliance
• Oversee hub fleet, freight, overtime, and training metrics in partnership with Scheduling and Dispatch
• Manage hub labor productivity and overtime within approved budget
• Identify performance gaps against service levels and drive corrective actions to closure
• Participate in periodic business reviews with the Senior Manager, Field Operations & Distribution

Compliance & Governance

• Enforce SOPs at the hub and support their continuous improvement
• Audit hub compliance with safety, quality, and regulatory requirements and maintain documentation controls
• Own hub audit readiness, including counting standards, support files, and documentation
• Escalate operational, inventory, and compliance issues to Field Operations leadership with supporting data

Process Improvement & Systems

• Drive operational excellence through communication, data analysis, and process standardization
• Translate Field Operations and Field Count Program initiatives into hub-level plans and train the team to execute them
• Support implementation of new systems and technologies (ERP, tracking, and inventory tools) to improve data integrity and visibility

Team Leadership & Development

• Supervise and provide day-to-day direction to assigned hub team members
• Set clear performance expectations, provide regular coaching and feedback, and document performance objectively
• Conduct performance check-ins and development planning for direct reports
• Support hiring, onboarding, and training for the hub team and track training completion
• Serve as the first point of escalation for field-level questions and issues
• Perform other duties as assigned or apparent

What You Bring:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred
• Certification or coursework in Logistics or Operations Management a plus
• 3–5 years of experience in logistics, distribution, warehouse operations, field operations, or supply chain
• Minimum of 1 year of lead, point-of-contact, or supervisory experience preferred
• Experience in the medical device industry preferred
• Experience with ERP systems (JDE preferred) and inventory management systems
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Demonstrated success driving accountability and performance across a team and with cross-functional partners
• Strong analytical, organizational, and communication skills
• Ability to follow detailed work instructions, collect data, establish facts, and draw valid conclusions
• Ability to lift up to 30 pounds and work in a hub, warehouse, or light distribution environment
• Ability to analyze data, make decisions quickly, and prioritize competing demands in a fast-paced setting

Why VB Spine?

We believe in growing talent from within. At VB Spine, step into a hands-on leadership role where you’ll own hub execution, develop a high-performing team, and ensure the operational excellence that supports sales and life-changing spinal procedures across the network.

Compensation:

Pay for this role is competitive and based on experience, qualifications, and performance. The typical pay range for this position is $90,000.00 annually, with potential for bonuses and incentives plus benefits. Final compensation is determined on a case-by-case basis and considers a variety of factors including experience level, leadership experience, and market conditions.

Benefits include:

• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Ongoing training and professional development opportunities
• Opportunity to grow within a fast-paced, dynamic company