Sign upLog in
See more jobs

At Your Service Operator

Crestview Management
  • Myrtle Beach, South Carolina
    30+ days ago

    Job Description

    At Your Service Operator:
    • Answer internal and external phone calls in a professional manner within a prescribed time frame
    • Answer internal and external phone calls according to established scripts and Marriott standards
    • Promptly route calls to their destination
    • Respond to hotel guests’ requests in a timely manner
    • Answer, dispatch and log incoming calls from all departments
    • Conduct pre arrival planning for same day and next day reservations
    • Utilize the Guest Experience Platform (GXP Software) to log, track and respond to guest requests/issues
    • Work in unison with Manager on Duty and all Departments of the resort to ensure all guest needs and requests are fulfilled in a timely manner
     
    Requirements:
    • High school diploma or equivalent
    • Previous experience in a hotel front desk or customer service role
    • Strong leadership and communication skills
    • Ability to multitask and work in a fast-paced environment.
    • Excellent problem-solving skills
    • Proficient in Microsoft Office and hotel management software
    • Flexible schedule, including weekends and holidays.
     
    We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
     
    E.O.E.
     

    Numbers & Facts

    LocationMyrtle Beach, South Carolina
    Websitehttps://www.columbiasussex.com

    Skills

    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • GxPunmatched
    • High School Diplomaunmatched
    • Hotel Management Softwareunmatched
    • Leadershipunmatched
    • Microsoft Officeunmatched
    • Multitaskingunmatched
    • Problem Solving Skillsunmatched
    • Scripting (Scripting Languages)unmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder