Hiring a contract Athena IDX Front-End Trainer for a 6 month contract. Must be open to travel, possibly up to 25%, client site is located in Northern NY.
We are seeking experienced Athena IDX Front-End Trainers to support training initiatives within a healthcare environment. This role will focus on delivering end-user training for front-end staff, ensuring users are confident in system workflows related to patient access, scheduling, and registration.
Key Responsibilities:
- Deliver instructor-led and virtual training sessions for front-end users on the Athena IDX platform
- Train staff on workflows including patient registration, scheduling, insurance verification, and front desk operations
- Customize training materials to align with client workflows and system configurations
- Provide hands-on support and guidance to end users during and after training sessions
- Collaborate with project teams to understand system updates and training needs
- Assist in developing and updating training documentation, job aids, and user guides
- Support go-live activities, including at-the-elbow support as needed
- Gather feedback from users and stakeholders to improve training effectiveness
- Ensure training aligns with operational goals and best practices
Requirements
Required Qualifications:
- Experience delivering training on Athena IDX (also known as GE Centricity Business / IDX)
- Strong knowledge of front-end workflows such as scheduling, registration, and patient access
- Experience conducting instructor-led and/or virtual training sessions
- Excellent communication and presentation skills
- Ability to engage and support end users with varying levels of technical proficiency