Summary: Provides casino guest services to ensure their entertainment experiences exceed their expectation level.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Welcomes customers.
- Assists with payment of slot jackpots, ticket fills and equipment jams.
- Repairs minor slot machine malfunctions.
- Notifies Slot Technicians when machine malfunctions require technical assistance.
- Discretionary ability to extend complementary services in accordance with the approved comp matrix.
- Responds to guest questions, issues and concerns in a courteous and professional manner.
- Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
- Responsible for executing new card sign-ups.
- Informs members of benefits, contests and promotions.
- Replaces lost club cards.
- Complies with internal controls, standards and procedures.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- One or more years in a customer service environment.
- Excellent customer service and interpersonal skills.
- Ability to communicate with team members and guests
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
- Frequently required to stoop and kneel.
- Must occasionally lift up to 25 pounds.
- Ability to work in a noisy and smoky environment