Audi Warranty Auditor

Title: Audi Warranty Auditor

Only the strongest candidates for this role will be considered and sent to the manager as I do review resumes and so please be sure to take your time and screen your candidates.

For this role a candidate with Bachelors degree is a big plus...not a must. Most of the travel will be to Auburn Hills, MI and the local Audi dealerships to thier homes. The candidates who will be hired will have a solid background in auditing and will be willing and able to travel about 50% of the time. The manager will be reviewing resumes tomorrow afternoon and he will reach out via FieldGlass with interview requests.. I hope that this helps!!

Consultants who are not local can work from home. The interview will be teams video.

The manager has advised...MUST HAVES: . Top skill sets would be communication and negotiation, strong people skills, and ability to learn and navigate several internal systems.

Warranty auditing connected with financial implications to our dealers is a very sensitive process and the candidates need to be able to carry conversations with dealer personnel professionally.


Years of Experience: 8 Years Automotive Technical Experience, Automotive Cost Management Background

Education:
" Required: Bachelor's Degree; Strong Technical knowledge on the automobiles and repair process

Skills:
" Analytical and conceptual thinking using logic and reason, creative and strategic
" Communication skills interpersonal, presentation and written
" Computer savvy skilled in the use of software
" Integration joining people, processes or systems
" Influencing and negotiation skills
" Problem solving
" Resource management
" Strong People Skills
" Working knowledge of retail after sales processes and systems required to identify sources of incorrect warranty claim data
" Ability to consult with dealer personnel to discuss serious financial matters.
" Ability to understand dealership accounting.
Ability to work with other department members to resolve dealer cost issues.

Required:
" Strong working experience with SAGA processing system
" Working knowledge of ETKA
" Working knowledge of Parts on Command
" Business Objects reporting experience
Working knowledge of Microsoft Software; Word, Excel, PowerPoint, Access programs

Work Flexibility: 50% travel nation-wide

Role Summary:
This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes Technical analysis to ensure compliance with the established Audi Warranty Policies & Procedures in effect at the time of repair. This position approves and adjusts claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid This role also provides direct and timely support for field staff, corporate employees through telephone/in-house activities regarding claim input SAGA (warranty processing) system and clarification on Warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing.

Finally, this role trains new corporate employees, dealer personnel and field employees regarding Audi Warranty Policy and Procedures, SAGA (warranty processing) system
Role Responsibilities:
" Researches the accuracy of claimed part numbers utilizing ETKA and the acquired product knowledge to assure correct claim payment
" Acquired Technical Knowledge with Audi Vehicles, utilizes ELSA to correct claimed labor operations for accuracy such as overlapping labor and decides the validity of the warranty repair.
" Decides the correct Diagnosis Time and A-Time based on the accuracy of the Punch Times, Technician Notes and all other documents required to justify the repair.
" Decides the validity of claimed Sublet Parts, Sublet Labor, and Loaners to assure that warranty policy was applied.
" Use Parts on Command to verify parts availability at the time of repair and the Loaner vehicle on the claim
" With the knowledge of Warranty Policy and Procedures, identifies non-compliant claims, claim coding errors and the validity of technician's repair notes (3 C's) to decide payment/ non-payment.
" Check the repair date to the warranty start date to make sure the spare parts are within their warranty coverage.
" Communicates errors in Labor Operation, Damage Code, and Part Number Coding to the dealers.
" Decide on Warranty claim acceptance based on their technical expertise/knowledge of Audi products to determine if the vehicle was repaired within published repair instructions.
" Administer their own detailed claim tracking through Appropriate Database systems with clear and accurate findings and reasons for adjusting part number, labor operations or sublet dollar amounts.
Applies Technical and Warranty experience to evaluate warranty claim scenarios

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