Job Description
Job Title: Audio Video Support Technician
Location: 1 position in Santa Clara, CA / 1 position in San Jose, CA,
Duration: 12 Months of contract
One person for Santa Clara swing shift: 11am/12pm-7pm/8pm (M-F)
One person for San Jose day shift: 7am/7:30am - 4/4:30pm (M-F)
Job Description
Position Summary
The Audio Video (AV) Support Technician is responsible for the installation, maintenance, monitoring, support, and continuous operation of conference room and audiovisual technology throughout the organization. This role serves as a key member of the onsite AV support team, ensuring conference rooms, collaboration spaces, executive briefing centers, and event venues are fully operational and provide a seamless meeting experience.
The technician performs proactive daily room health checks, responds to service requests, troubleshoots complex audiovisual and conferencing issues, coordinates with vendors for escalations and repairs, and supports both routine meetings and large-scale corporate events. The ideal candidate has strong technical expertise in enterprise video conferencing systems, audiovisual hardware, event support, and customer service.
Key Responsibilities
Conference Room Operations & Support
AV Systems Administration
Incident & Vendor Management
Event Support
Monitoring & Continuous Improvement
Required Qualifications
Preferred Qualifications
Knowledge, Skills, and Abilities
Work Environment
This role is ideal for a hands-on AV professional who enjoys delivering exceptional meeting and event experiences while maintaining reliable conference room technology for executives, employees, and guests.
Location: 1 position in Santa Clara, CA / 1 position in San Jose, CA,
Duration: 12 Months of contract
One person for Santa Clara swing shift: 11am/12pm-7pm/8pm (M-F)
One person for San Jose day shift: 7am/7:30am - 4/4:30pm (M-F)
Job Description
Position Summary
The Audio Video (AV) Support Technician is responsible for the installation, maintenance, monitoring, support, and continuous operation of conference room and audiovisual technology throughout the organization. This role serves as a key member of the onsite AV support team, ensuring conference rooms, collaboration spaces, executive briefing centers, and event venues are fully operational and provide a seamless meeting experience.
The technician performs proactive daily room health checks, responds to service requests, troubleshoots complex audiovisual and conferencing issues, coordinates with vendors for escalations and repairs, and supports both routine meetings and large-scale corporate events. The ideal candidate has strong technical expertise in enterprise video conferencing systems, audiovisual hardware, event support, and customer service.
Key Responsibilities
Conference Room Operations & Support
- Perform daily health checks and preventative maintenance of executive conference rooms and collaboration spaces.
- Monitor room technology to identify and resolve issues before they impact users.
- Troubleshoot and resolve audio, video, presentation, display, and conferencing issues.
- Install, configure, upgrade, and support conference room AV systems and related equipment.
- Ensure room systems remain current with approved firmware, software, and security updates.
- Document recurring issues, resolutions, and operational procedures.
AV Systems Administration
- Support enterprise conferencing and collaboration technologies including:
- Microsoft Teams
- Zoom
- Cisco Video Endpoints
- Poly Video Conferencing Systems
- WebEx Collaboration Solutions
- Support displays, projectors, microphones, cameras, speakers, control systems, and digital signal processors.
- Troubleshoot room control systems, presentation devices, wireless collaboration tools, and peripheral equipment.
- Coordinate AV equipment moves, additions, and changes across multiple facilities.
Incident & Vendor Management
- Respond to incidents, service requests, and escalations within established service level objectives.
- Work directly with team members and service providers to diagnose and resolve open issues.
- Coordinate repairs, warranty replacements, maintenance activities, and vendor support engagements.
- Track and document issue resolution activities within approved ticketing systems.
Event Support
- Provide onsite technical support for executive meetings and all-hands meetings.
- Assist in planning, setup, testing, and execution of company events.
- Participate in quarterly large-scale corporate events, coordinating with AV engineers, event producers, and stakeholders to ensure successful execution.
Monitoring & Continuous Improvement
- Monitor room performance, availability, and user experience metrics.
- Participate in testing new AV technologies and conferencing solutions.
- Maintain accurate inventory records and equipment documentation.
Required Qualifications
- 3+ years of experience supporting enterprise audiovisual and video conferencing environments.
- Experience with Microsoft Teams, Zoom, Cisco video conferencing systems, Poly endpoints, and WebEx solutions.
- Experience troubleshooting audio, video, and collaboration technology issues.
- Knowledge of AV signal flow, audio systems, video distribution, and conferencing infrastructure.
- Experience supporting executive conference rooms and customer-facing meeting environments.
- Strong customer service and communication skills.
- Experience coordinating with external vendors and service providers.
- Ability to lift and install AV equipment and work in conference room environments.
- Ability to manage multiple priorities in a fast-paced support environment.
Preferred Qualifications
- Experience supporting live and hybrid corporate events.
- Familiarity with digital mixers, microphones, cameras, projectors, displays, and AV control systems.
- Experience with ServiceNow or other enterprise ticketing platforms.
- Basic understanding of networking concepts including IP addressing, VLANs, QoS, and connectivity troubleshooting.
- Experience creating technical documentation, runbooks, and support procedures.
- CTS, CTS-I, CTS-D, Microsoft Teams Rooms, Zoom, or Cisco collaboration certifications preferred.
Knowledge, Skills, and Abilities
- Enterprise video conferencing technologies
- Strong understanding of Microsoft Office (e.g. PowerPoint, Excel)
- AV equipment installation and configuration
- Audio and video troubleshooting
- Conference room operations and maintenance
- Event production support
- Vendor management and coordination
- Customer service and executive support
- Technical documentation
- Incident management processes
- Strong verbal and written communication skills
Work Environment
- Onsite position supporting conference rooms, meeting spaces, and event venues.
- May require occasional early morning or evening support for executive and corporate events.
- Ability to travel between local office locations as needed.
- Ability to move, install, and support audiovisual equipment safely within office environments.
This role is ideal for a hands-on AV professional who enjoys delivering exceptional meeting and event experiences while maintaining reliable conference room technology for executives, employees, and guests.
Numbers & Facts
| Location | SANTA CLARA, CA |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
Skills
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