Audiovisual, Background Investigation, Cleaning Equipment, Communication Skills, Computer Firmware, Customer Escalations, Customer Experience, Customer Support/Service, Customer/Client Research, Data Collection, Detail Oriented, Documentation, Identify Issues, Knowledge Base, Leading Edge Technology, Multitasking, NetSuite, On Site Support, Organizational Skills, Preventative Maintenance, Problem Solving Skills, Remote Access, Resolve Customer Issues, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), Systems Maintenance, Willing to Travel
Join a team where technology, problem‑solving, and customer experience come together.
Are you a hands‑on troubleshooter who thrives in dynamic environments? Do you enjoy turning technical challenges into seamless experiences for clients? If so, we want you on our team as an Audio Visual (AV) Field Service Technician.
In this role, you'll play a vital part in supporting, maintaining, and optimizing AV systems for a diverse range of clients. You'll get to work with cutting‑edge technology, collaborate with industry-leading manufacturers, and be the trusted expert customers rely on to keep their systems running flawlessly.
What You'll Do
Prepare and Execute Assigned Support Tickets
- Prepare all necessary programs, tools, and documentation to troubleshoot entire systems.
- Perform preliminary troubleshooting of system to determine root cause of problem. Perform further diagnosis to verify no other ancillary problems.
- Contact manufacturers for troubleshooting support, if necessary, and take steps on-site to begin the RMA process with the manufacturer.
- Integrate potential workaround solutions for clients to make room and technology operational until final resolution is identified.
- Track all work and communicate through completion of work order.
- Travel to various jobsites as required to fulfill Client SLA's.
Preventative Maintenance and Reporting
- Perform preventative maintenance activities on client systems such as equipment cleaning, firmware updates, and testing.
- Collect and provide data for customers around case activity, lifecycle history, and known issues with existing technology.
- Provide contributions to the Support knowledge base in the form of how-to and troubleshooting guides when necessary.
Service Desk Operations
- Resolve customer issues remotely via phone and remote access tools, such as ConnectWise and Bomgar.
- Create, update, and assign cases in the NetSuite case system, ensuring that a case is resolved within established SLAs.
- Ensure customer expectations are met through effective communication via phone and email.
- Coordinate with subject matter experts on cases that require escalation.
What Makes You a Great Fit
- You're a natural problem-solver with strong technical instincts.
- You enjoy working directly with clients and delivering excellent service.
- You adapt quickly to new technologies and love continuous learning.
- You're detail‑oriented, organized, and reliable when managing multiple tasks.
Why You'll Love Working With Us
- Work with innovative AV technology in real-world environments.
- Be part of a supportive, customer‑focused team that values your expertise.
- Enjoy opportunities for growth, certifications, and career development.
- Make a visible impact every day by helping clients succeed through great technology.
If you're ready to elevate your AV career and be the go‑to expert clients rely on, we'd love to hear from you. Apply today!
Radiant Technology maintains a safe and trustworthy workplace. All employment offers are contingent upon the successful completion of a background check and drug screening. These screenings may include verification of employment history, education, and other relevant credentials in accordance with applicable laws.