Role: Engineer
Required Skills: Windows
Experience: 8 - 10 Years
Function: TECHNOLOGY
Apply By: 2026-12-25
Roles & Responsibilities
- Provide white glove on-site support for Audio/Video solutions in conference rooms for larger events,meetings, and webinars.
- Perform tasks that require physical presence at Customer Locations.
- Perform installation, configuration, and troubleshooting of Audio/Video devices, conference room
- devices, Windows devices, and Teams/Zoom conferencing solutions.
- Perform connectivity management tasks such as connecting devices, hard resets, soft resets,
- providing remote access to Level 2 teams, and supporting the full duration of meetings or events.
- Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards.
- Perform basic troubleshooting steps such as power cycling devices or checking physical connections.
- Perform physical maintenance tasks such as rack and stack operations and equipment labeling.
- Handle the installation, replacement, or removal of equipment components.
- Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links.
- Maintain an inventory of equipment, track serial numbers, and manage spare parts.
- Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices.
- Perform asset management.
- Perform Audio/Video testing in conference rooms and prepare rooms 1 hour before events or meetings.
Skills & Qualifications
- Strong knowledge of ITIL processes.
- ITIL Certification.
- Strong communication skills.
- Good understanding of Audio/Video technologies.
- Good understanding of VIP support for conference room setup.
- Good experience with end-user and deskside support
Salary Range-$90,000-$110,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing