Audiovisual Service Technician

Job Overview

We are seeking a dynamic and detail-oriented Audiovisual Service Technician to join our innovative team. In this role, you will be responsible for installing, maintaining, troubleshooting, and repairing a wide range of audiovisual (AV) systems across various client sites. Your expertise will ensure seamless operation of AV equipment for meetings, conferences, live events, and integrated systems. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, delivering exceptional service and technical support to enhance our clients' communication and presentation capabilities.

Responsibilities:

• Respond to service calls and perform on-site troubleshooting of commercial audiovisual systems including conference rooms, boardrooms, classrooms, training facilities, and collaboration spaces
• Assist with installation and configuration of AV equipment including displays, projectors, video walls, speakers, microphones, amplifiers, DSPs, video conferencing systems, switchers, matrix routers, control panels, and related AV devices
• Perform preventative maintenance visits to inspect, clean, and test client AV systems ensuring optimal performance
• Provide basic end-user training to clients on the operation of their AV systems and equipment
• Upload and download control system programs (Crestron, Q-SYS, Extron, etc.) under supervision of Service Support Specialist II or III or Service Technician II or III
• Document all service activities with detailed reporting including work performed, parts used, time spent, and recommendations for follow-up
• Interface professionally with clients to understand issues, explain troubleshooting steps, and ensure satisfaction with service delivery
• Maintain service vehicle, tools, and equipment in clean, organized, and safe working conditions

Minimum Requirements:

• High school diploma or GED required; technical certification or
• Associate's degree preferred
• 1-3 years of experience in the AV integration industry or related technical field
• Basic understanding of audiovisual systems, signal flow, and common AV equipment
• Ability to read and interpret basic technical diagrams, rack elevations, and system documentation
• Proficiency with hand and power tools commonly used in AV installation and service
• Ability to read and understand device layout drawings, engineered schematics, and provide
• redline corrections and construction blueprints pertaining to A/V industry
• Industry certifications such as: Biamp Tesira Forte, Q-SYS level 1, Dante Level 1, Extron EAVA and CTS are HIGHLY DESIRED
• Strong customer service, interpersonal skills, and ability to interface with a variety of personality and cultures is mandatory
• Physical Functions
• Sitting required 60% of the time. Walking 20% and standing required 20% of the time
• Must be able to assist to remove and hang large TV displays with a team
• Must be able to lift at least 75 pounds alone or with no assistance
• Must be comfortable working from heights or on a ladder
• Standard office and computer equipment including MS Office software
• Standard Networking and Control tools, RJ45 Crimp, DB9 Crimp, Soldering Iron
• Standard Drill, Socket, Drywall Cutting, Leveling, and general low voltage construction tools

Travel Requirements:

• Travel is required to client sites when necessary and conferences/training events as applicable
• Travel time compensated under a governing policy; more details available upon request
• Valid Driver's License with no criminal record required
• Valid passport preferred for potential international travel