Key Responsibilities:
Prepare a timely and accurate estimate for repairs of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines.
Negotiates supplemental appraisals with repair facilities to obtain agreed repair cost, authorize supplement repairs as necessary to ensure thorough repair of vehicle damage.
Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
Effectively manages work assignments, ensuring that estimates are prepared and uploaded timely for dissemination to the customer.
Provides exceptional customer service, responding to phone calls, email and text messages timely and professionally.
Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges. Spends time within BCO to provide appraiser presence, develop & build relationships.
Demonstrate flexibility in task assignments, work days (Saturday) and demands associated with catastrophic (CAT) events. Ability to provide support for field appraisal team, as necessary due to business need.
Performs other related duties as required.
Key Requirements:
Education equivalent to an associate degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.
On the job/technical physical damage estimating experience 5+ years.
Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.
Demonstrates effective interpersonal communication skills, written and oral.
Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.
Exhibits exceptional customer service, collaboration and time management skills.
Supports the development and learning for new appraisers, acting as a mentor.
Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience.
Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim.
Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.
Maintains a valid driver’s license (in good standing) and a current appraiser license.
Nature of Business Contacts Required
Consults with Claim Service Specialists to help resolve vehicle damage problems.
Contacts customers, agents, attorneys, vendors and local repair shops.
Computer Software Programs Utilized
Microsoft Word for Windows – Basic
Microsoft Outlook – Basic
Texting Platform
Other: Internet/Intranet knowledge
Estimating/Assignment Software – Mitchell, CCC and ADP
Training, Education, Special Skills Required
High School plus 5 years of related experience
Associates Degree - desirable
Bachelor’s Degree - desirable
Other: Appraiser License
Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $65,000 ($34.49 an hour) - $75,000 ($39.79 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.
Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.
| Location | Quincy, Massachusetts |
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