Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Auto PD Adjuster
Location: Worcester, MA , Howell, MI ,Syracuse, NY - Itasca, IL
Duration: Full time
Job Type: FTE/Permanent
Work Type: Hybrid
Location: Worcester, MA , Howell, MI ,Syracuse, NY - Itasca, IL
Duration: Full time
Job Type: FTE/Permanent
Work Type: Hybrid
Job Description: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }
Position Overview
- The Adjuster Service Claims is responsible for managing a caseload of moderately complex claims from initiation to resolution.
- This includes determining coverage and liability, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements.
- The role involves direct communication with insureds and third parties, as well as accurate input and management of claim data.
- Manage an active pending inventory of approximately 80-120 moderately complex service claims from intake through resolution, receiving an average of 5 new claims daily.
- Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
- Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
- Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
- Identify possibly suspicious claims and refer them to the Special Investigation Unit.
- Transfer risk to appropriate parties and implement management techniques to mitigate loss.
- Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
- Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.
- Resolve claims with empathy and customer-centricity; handle sensitive communications professionally and translate complex information for diverse audiences.
- Maintain detailed, compliant, and clear documentation of claim activities and communications so files are easily understood by others.
- Maintain appropriate adjuster licenses and continuing education credits across required states.
- Mentor entry-level adjusters and share best practices learned through training and experience.
- May represent the company in mediations, arbitrations, and trials.
- Associate degree required.
- Bachelor's degree preferred or an equivalent combination of education and experience.
- Typically requires 2-3 years of relevant front-line Auto claim-handling, investigation, and phone queue experience.
- Experience handling third-party claims and liability determinations.
- Proficient with basic computer navigation.
- Experience toggling between multiple systems and applications.
- Proficient with Microsoft Office Suite.
- Guidewire experience is a plus.
- Must possess and maintain a sufficient home-based internet connection (minimum 50 Mbps download / 10 Mbps upload) to ensure productivity in a hybrid environment.
- Ability to learn and handle negotiation conversations independently within authority limits.
- Understanding of common negotiation tactics for moderately complex claim resolutions.
- Clear, professional, and empathetic communication skills across all channels.
- Ability to de-escalate challenging customer calls.
- Operates with decision-making latitude to anticipate, identify, and adapt solutions to changing situations and priorities.
- Strong organizational and time-management skills to effectively manage multiple tasks and strict deadlines.
- Fosters an environment of teamwork.
- Maintains constructive relationships despite differing perspectives.
- Actively supports teammates with workload management.
- Ability to use a personal computer, phone systems, and standard office equipment.
- Ability to sit and/or stand for extended periods (75%-90%) in a standard office or remote workspace setting.
- Ability to perform effectively in a dynamic, fast-paced environment.
Numbers & Facts
| Location | Syracuse, NY |
| Industry | Computer/IT Services |
| Salary | $55,000–$62,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder