Automotive Center Manager – Naperville, IL

• Deliver an exceptional customer experience and promote customer retention.
• Clearly explain recommended services and help customers make informed decisions.
• Coach employees on professional service presentation and sales techniques.
• Resolve customer concerns and claims promptly and professionally.
• Develop relationships with local businesses and solicit fleet accounts.

• Recruit, hire, train, supervise, and develop center employees.
• Set clear expectations and regularly evaluate employee performance.
• Address employee concerns and administer corrective action when necessary.
• Prepare schedules that provide proper coverage while controlling labor costs.
• Ensure accurate timekeeping and compliance with company policies.
• Conduct ongoing training on products, services, procedures, safety, and customer service.

• Ensure all services are performed properly, safely, and efficiently.
• Monitor daily, weekly, and monthly sales, labor, inventory, and performance reports.
• Oversee cash-register procedures, credit-card processing, and deposit accuracy.
• Maintain accurate records and complete required weekly and monthly reporting.
• Order inventory and supplies while controlling costs and preventing shortages.
• Perform accurate monthly inventory counts.
• Maintain the cleanliness and professional appearance of the entire property.
• Ensure tools, equipment, systems, and facilities are properly maintained.
• Maintain a safe work environment and ensure compliance with OSHA and company standards.
• Maintain required safety records, postings, and SDS documentation.
• Plan and execute local marketing and community-outreach activities.

• At least three years of management experience in an automotive service center, quick-lube operation, tire store, repair facility, or comparable retail business.
• Strong leadership, employee-management, customer-service, and problem-solving skills.
• Experience managing sales, labor, inventory, and daily business operations.
• Strong verbal and written communication skills.
• Comfortable using point-of-sale systems, email, spreadsheets, and other business software.
• Valid driver’s license and ability to safely operate customer vehicles.
• Basic knowledge of automotive maintenance and mechanical hand tools.
• Ability to work independently, make sound decisions, and remain professional in a fast-paced environment.
• High school diploma or equivalent.

• 401(k)
• Supplemental insurance options
• Employee discounts on automotive services
• Flexible scheduling
• Opportunities for advancement within a growing organization