Customer Service Manager
North Houston Mitsubishi
16210 North Freeway
Houston, TX 77090 www.northmitsubishi.com
Job Type: Full-time
Proposed Pay: $22.00 $30.00 per hour, depending on experience
Work Location: In person
Lead a Customer Experience That Makes a Difference
North Houston Mitsubishi is looking for a professional, motivated, and customer-focused Customer Service Manager to join our team.
We believe every customer deserves to be treated with respect and receive prompt, attentive service. We're looking for a leader who can build relationships, address concerns, support our team, and help ensure customers have an excellent experience throughout their visit.
If you know how to turn a difficult situation into a positive outcome and enjoy helping people, we want to hear from you.
What You'll Do
- Lead and support the dealership's customer service efforts.
- Welcome and assist customers, ensuring they receive prompt and professional attention.
- Listen to customer concerns, investigate issues, and work with the appropriate department to find solutions.
- Follow up with customers to help ensure their questions and concerns are addressed.
- Work closely with sales, service, and management to improve the customer experience.
- Monitor customer feedback, reviews, and satisfaction results.
- Help identify opportunities to improve customer service processes and communication.
- Support, coach, and guide team members in delivering excellent customer service.
- Maintain accurate records of customer concerns, follow-up actions, and resolutions.
- Help build long-term customer relationships and encourage repeat business.
What We're Looking For
- Previous customer service experience required; leadership or management experience preferred.
- Automotive dealership experience is a plus.
- Strong communication, problem-solving, and organizational skills.
- Ability to remain professional and calm when addressing customer concerns.
- A positive attitude and a genuine desire to help people.
- Ability to manage multiple priorities in a fast-paced environment.
- Confidence working with customers, employees, and dealership management.
- Basic computer skills and the ability to learn dealership software and customer management systems.
- High school diploma or equivalent.
- Valid driver's license.
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Paid time off
- Retirement plan
- Employee discounts
- Flexible scheduling
Schedule
- Full-time
- Day and evening availability
- Weekends as needed
If you're ready to take a leadership role and help deliver the kind of service customers remember, apply today to join North Houston Mitsubishi.