O'Meara is seeking a dynamic and motivated individual to join our team as an Internet Sales Manager. We are looking for an individual who understands the importance of timely lead response, consistent customer follow-up, strong communication, and holding a team accountable for results.
The ideal candidate is an experienced automotive sales professional with strong leadership skills, a competitive mindset, and the ability to turn online inquiries into showroom appointments and vehicle sales
Essential Functions & Responsibilities
- Oversee and manage all incoming internet sales leads from dealership websites, third-party providers, social media, and other digital sources.
- Ensure all internet leads receive timely, professional, and consistent follow-up through phone calls, emails, and text messages.
- Lead, train, coach, and motivate Internet Sales Representatives to achieve department goals.
- Establish and maintain effective processes for lead management, appointment setting, follow-up, and customer retention.
- Monitor team performance, including response times, appointment-setting ratios, show rates, and closing percentages.
- Ensure all customer interactions, follow-up activities, and lead information are properly documented in the dealership CRM.
- Work closely with Sales Managers and Sales Consultants to ensure a smooth transition from internet inquiry to showroom visit and vehicle delivery.
- Monitor and evaluate lead sources to identify opportunities for increased sales and improved conversion.
- Maintain accountability for individual and departmental performance standards.
- Handle escalated customer concerns professionally and work toward positive resolutions.
- Maintain a strong understanding of dealership inventory, pricing, promotions, and current manufacturer programs.
- Ensure all team members follow company policies, sales processes, and customer service expectations.
Qualifications:
- Previous experience in automotive sales required
- Previous Internet Sales, BDC, or automotive management experience strongly preferred.
- Demonstrated ability to lead, coach, and hold employees accountable.
- Strong verbal and written communication skills.
- Proficient with dealership CRM systems and internet lead management tools.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to analyze performance reports and identify areas for improvement.
- Self-motivated, competitive, and results-oriented.
- Valid driver's license with an acceptable driving record.
Compensation
$120,000-$200,000/Year
- Health insurance
- Dental and vision insurance
- Accident and disability insurance
- Paid time off after 1 year
- Sick Time accrues immediately
- Paid Training
- Employee Discounts on Parts and Service
- Employee Vehicle Purchase Programs
- Referral Program
- 401(K) Retirement Plan
O'Meara Motors is dedicated to creating an inclusive and diverse work environment for all persons, regardless of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable laws. We are committed to a culture of inclusion and equal opportunity in the workforce.