Automotive Receptionist

About Our Dealership

At Glenbrook Chrysler Dodge Jeep and Ram, we strive to make every customer a customer for life. We believe that an exceptional guest experience begins the very moment someone walks through our doors or calls our team. Our culture is fast-paced, supportive, and focused on professional growth. We are looking for an energetic, people-focused Dealership Receptionist to join our team and serve as the "face and voice" of our showroom.

Job Summary

As our Full-Time Receptionist, you will be the first point of contact for our customers. You will greet walk-in guests, answer inbound phone calls, determine the nature of their business, and seamlessly direct them to the appropriate department. The ideal candidate will have a polished, professional appearance, excellent multi-tasking abilities, and a warm, welcoming demeanor.

Salary Range: $15.00 - $17.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Responsibilities

Key Responsibilities

First Impressions: Greet showroom walk-ins cheerfully, determine their needs, and connect them with the appropriate Sales Consultant, Service Advisor, or Manager.

Communications Expert: Answer a multi-line switchboard telephone system promptly and professionally. Direct callers to the right department or individual while minimizing hold times.

Message Management: Take detailed, accurate messages and deliver them to the appropriate parties in a timely manner.

Administrative Support: Assist the Office Manager and dealership leadership with clerical tasks such as data entry, filing, spreadsheet maintenance (e.g., inventory logging), and routing mail.

Customer Care: Handle basic inquiries with diplomacy and route customer concerns to the proper manager for swift resolution.

Showroom Appeal: Maintain a clean, tidy, and welcoming front desk and guest lounge area.

Qualifications & Skills

Education: High school diploma or equivalent required.

Experience: 12 years of customer service, receptionist, or hospitality experience preferred (automotive dealership experience is a major plus, but not required).

Communication: Exceptional verbal communication and active listening skills with a consistently positive attitude.

Technical Skills: Proficiency with computers and basic software, including Microsoft Office (Word, Excel, Outlook). Ability to learn dealership-specific customer management databases.

Multitasking: Proven ability to handle a fast-paced environment and manage multiple tasks seamlessly without losing focus.

Professionalism: Maintains a polished, professional personal appearance and demeanor daily.

Requirements: Must be willing to undergo a standard pre-employment background check and drug screening.