Automotive Service Advisor

30+ days ago

Job Description

Automotive Service Advisor

Huffines Service Departments

If you are an experienced dealership service advisor with at least 3-5 years of experience, we encourage you to apply:

Immediate interviews available
Well-qualified and experienced industry professionals may qualify for a sign-on bonus

Why Work at Huffines:
Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

Automotive Service Advisor Job Description:
The Huffines Service Advisor acts as the primary point-of-contact for customers arriving at the dealership via the service department. They provide a world-class experience by genuinely engaging with customers to understand their needs, helping them determine services and relevant costs, setting and managing expectations, and maintaining communication with customers to update them about their vehicle's status.

Automotive Service Advisor Job Responsibilities:

Approaches and interacts with customer in a professional manner both in person or over the phone
Communicates enthusiasm and compassion with all customers to meet their needs
Active listening skills and can effectively translate needed information to others
Establishes a manageable daily routine with self-organizational disciplines designed to meet company and customer expectations
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, trainings, and educational classes as required
Keeps abreast of new products, features, accessories, etc., and their benefits to customers
Performs other duties as assigned

Automotive Service Advisor Job Requirements:

Minimum three years of dealership service advisor experience
Some post-secondary automotive training
Demonstrated ability to work well with others and be a team player
Results-oriented self-starter
Unrestricted driver license and clean driving record
Demonstrated strong performance record
Outstanding communication and interpersonal skills
Commitment to delivering world-class customer service
Demonstrated desire to learn new processes and adapt quickly
Proficiency in computer skills

Huffines Compensation and Benefits:

Competitive market wages
Option benefits including medical, vision, dental, and Health Savings Account (HSA), 401(k)
Company-paid life insurance
Employee discounts
Paid time off (PTO)
Paid holidays
Company provided meal on Saturdays
Chaplain Services

HUFFINES IS A DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing lopr

Numbers & Facts

Location
Website	https://www.huffines.net/career-search.htm

Skills

Automotive Repair and Maintenanceunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Delivery Managementunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Driver's Licenseunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Needs Assessmentunmatched
Regulatory Complianceunmatched
Team Playerunmatched

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