Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Automotive Service Advisor

M & F Auto Sales | Albuquerque, NM


About the Role


M & F Auto Sales is looking for a motivated, customer-focused Automotive Service Advisor to join our team in Albuquerque, NM!


As a Service Advisor, you will play an important role in ensuring our customers receive exceptional service from start to finish. You will serve as the main point of contact between customers and our service technicians, helping coordinate repairs, communicate recommendations, and provide a smooth and positive service experience.


We're looking for someone who is organized, dependable, and thrives in a fast-paced, team-oriented environment.


Key Responsibilities

• Greet customers and assist with their vehicle maintenance and repair needs.
  
  
• Schedule service appointments and manage customer check-ins.
  
  
• Prepare accurate service estimates and clearly explain recommended repairs and maintenance.
  
  
• Communicate with service technicians to monitor repair progress and ensure timely completion.
  
  
• Keep customers informed of vehicle status, repair timelines, and any additional recommendations.
  
  
• Maintain accurate service records, repair orders, and customer information.
  
  
• Recommend additional maintenance and services based on vehicle needs.
  
  
• Handle customer questions and concerns professionally.
  
  
• Follow up with customers to ensure satisfaction with completed services.
  
  
• Check in and coordinate service needs for internal dealership vehicles.
  
  
• Work closely with the service team to maintain an efficient and organized workflow.
  
  

Qualifications

• Previous automotive service advisor experience preferred, but not required.
  
  
• Automotive knowledge or experience in a dealership or repair shop is a plus.
  
  
• Strong customer service and communication skills.
  
  
• Ability to multitask and stay organized in a fast-paced environment.
  
  
• Basic computer skills and ability to learn automotive service software.
  
  
• Strong attention to detail and problem-solving skills.
  
  
• Valid driver's license with a clean driving record.
  
  
• Dependable, professional, and team-oriented attitude.
  
  
• Ability to work independently while supporting team goals.
  
  

About M & F Auto Sales


M & F Auto Sales is a locally owned and operated dealership proudly serving the Albuquerque and Rio Rancho communities since 1997. We are committed to providing quality vehicles, reliable automotive services, and outstanding customer care.


We take pride in our hardworking team, supportive work environment, and commitment to building lasting relationships with our customers.


If you're passionate about helping people, enjoy working in the automotive industry, and are ready to grow with a dedicated team, we'd love to hear from you!


Apply today and become part of the M & F Auto Sales team!