Garnet Ford is looking for a Service Advisor to join our team! Previous Service Advisor experience is preferred, but we're also interested in candidates with strong customer service skills who are great with people and eager to learn.
In this role, you'll greet customers, listen to their service needs, schedule appointments, explain recommended repairs, prepare estimates, and keep customers informed throughout the repair process. You'll also coordinate loaner vehicles when needed and help ensure a smooth service experience.
About Us: Nestled in the scenic Brandywine Valley, just a short drive from Downtown West Chester, Garnet Ford has been a trusted name in automotive sales and service for over 40 years. Our dealership was founded on integrity, customer satisfaction, and a passion for automobiles. Over the years, we have become a cornerstone in the community, known for our friendly atmosphere and dedication to helping customers to find the perfect vehicle to meet their needs.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay - Starting at $40,000 - Salary and Commission (Based on experience)
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
| Location | Chester, Pennsylvania |