Automotive Service Advisor (Experienced) Winter Haven

Serving as the primary point-of-contact for all automotive service and repair matters, the Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Perform Daily Follow Up with customers
• Promotes a "white-glove" environment to showcase the repair facility
• Takes ownership and accepts accountability for delivering outstanding service levels

QUALIFICATIONS

• High school diploma or GED required;
• Basic knowledge of automotive mechanical
• Verifiable customer service performance record and/or training required
• An impressive work ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record
• Open availability Monday - Friday with rotating Saturdays
• Open Availability between 7:00am and 6:00pm (Typical shift between 7:00am and 5:00pm or between 8:00am and 6:00pm)
• 5 Day work week