Automotive Service Advisor - Group 1 GMC Southwest
Job ID 2026-36297 Job Location US-TX-Houston
Category Service Advisors Type Regular Full-Time
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More Information About This Job
Overview
Group 1 GMC Southwest is looking to add a Service Advisor to join our team! We're not just a service center- we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world.
- Must be available to work Saturdays
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer's warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Qualifications
- Recent Automotive Service Advisor experience is required
- Prior Service Advisor Experience is a Plus!
- CDK, Xtime, and TSD Experience Preferred
- Product Knowledge
- Attention to Detail
- Interpersonal Communication Skills
- Basic Computer Skills
- Strong Desire to Provide an Exceptional Client Experience
- High School Diploma or Equivalent
- Must Have a Valid Driver's License
We offer...
- Salary Base Pay Plan, Plus Bonus's
- Service Advisor University - Paid for by Group1 Automotive
- Health, Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.