Automotive Service Advisor – Diehl Subaru of Massillon

Location: Massillon, Ohio
Job Type: Full-Time

Join the Diehl Subaru of Massillon Service Team!

Diehl Subaru of Massillon is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department in Massillon, OH.

If you have excellent communication skills, enjoy helping customers, and thrive in a fast-paced automotive environment, this is an opportunity to build your career with Diehl Automotive. We are looking for a Service Advisor who can create an outstanding customer experience while helping our technicians and service department operate efficiently.

Previous automotive dealership or service advisor experience is preferred, but candidates with strong customer service, sales, or automotive backgrounds are encouraged to apply.

Service Advisor Responsibilities

As an Automotive Service Advisor, you will serve as the primary point of contact between our customers and service technicians. Responsibilities include:

• Greet service customers and provide a professional, friendly experience

• Listen to customer concerns and accurately document vehicle service needs

• Prepare repair orders and explain recommended maintenance and repairs

• Communicate with technicians regarding vehicle diagnosis and repair status

• Provide customers with accurate repair estimates and completion timelines

• Review recommended maintenance and repair services with customers

• Obtain customer authorization for repairs

• Keep customers informed throughout the service process

• Schedule service appointments and assist with service-lane workflow

• Review completed repair orders and explain services performed

• Maintain accurate customer and vehicle records

• Build long-term customer relationships through excellent communication and follow-up

• Help maintain high levels of customer satisfaction and retention

• Work closely with technicians, parts personnel, management, and other dealership departments

What We're Looking For

The ideal candidate will have:

• Excellent customer service and communication skills

• Strong organizational and time-management abilities

• Ability to multitask in a busy automotive service environment

• Professional and positive attitude

• Strong computer and data-entry skills

• Ability to explain automotive maintenance and repairs clearly

• Sales and customer-retention skills

• Valid driver's license and acceptable driving record

• Automotive dealership experience preferred

• Previous Service Advisor, Service Writer, Automotive Service Consultant, or Fixed Operations experience is a plus

• Subaru dealership or manufacturer experience is a plus but not required

Why Work for Diehl Subaru of Massillon?

Diehl Subaru of Massillon is part of Diehl Automotive, a growing automotive dealership group committed to providing exceptional experiences for both customers and employees.

We offer a professional dealership environment, ongoing opportunities to develop your automotive career, and the resources of an established automotive organization.

Benefits may include:

• Competitive compensation

• Medical, dental, and vision insurance

• 401(k) opportunities

• Paid time off

• Employee vehicle purchase and service discounts

• Training and professional development

• Manufacturer and dealership training opportunities

• Career advancement opportunities within Diehl Automotive

• Established customer base and service traffic

• Supportive team environment

Automotive Service Advisor Jobs in Massillon, OH

This position is an excellent opportunity for candidates searching for Automotive Service Advisor jobs in Massillon, Ohio, as well as Service Writer, Automotive Service Consultant, dealership service, fixed operations, and automotive customer service careers.

Diehl Subaru of Massillon is conveniently located for candidates throughout Massillon, Canton, North Canton, Perry Township, Jackson Township, Navarre, Canal Fulton, Green, Alliance, and surrounding Stark County communities.

If you're an experienced Service Advisor—or a customer service professional ready to take the next step in your automotive career—we want to hear from you.

Apply today to join the service team at Diehl Subaru of Massillon!

Diehl Automotive is an Equal Opportunity Employer.