Automotive Service Advisor

Ross Downing Chrysler Dodge Jeep Ram of Mobile is looking for an experienced Automotive Service Advisor to join our team in Mobile, AL.

At Ross Downing Chrysler Dodge Jeep Ram of Mobile, our goal is simple: make every customer a customer for life. We believe happy employees create happy customers, which is why we reward individuals who are motivated, driven, and ready to succeed. Every employee plays a critical role in our success, and we remain committed to delivering the same award-winning service and value our community has trusted for years.

Our service department is closed on Sundays.

Position Overview: Automotive Service Advisor / Writer

Location: Mobile, AL

Schedule: Monday–Friday | 7:30 a.m. – 6:00 p.m. 

                  Saturday | 8:00 a.m. – 2:00 p.m. 

We are seeking an experienced Service Advisor / Writer with at least 2 years of advisor experience or 3+ years of automotive dealership experience.

Qualifications

• 2+ years of experience as an Automotive Service Advisor / Writer

• Excellent people skills with strong sales ability

• Ability to manage multiple customers while helping “drive” your assigned technician team

• Professional appearance and demeanor

• Strong phone communication skills

• Commitment to maintaining high CSI and delivering exceptional customer service

• Strong computer skills

• Positive attitude with a strong work ethic

• Ability to accurately estimate mechanical repairs based on technician recommendations

• Valid driver’s license with a clean driving record

• Ability to pass a background check and pre-employment drug screening

Responsibilities

• Greet and assist customers in person and over the phone to identify service needs

• Provide service recommendations and explain repair processes

• Accurately document customer concerns and service requests

• Communicate effectively with Service BDC, technicians, and customers

• Assist customers with maintenance planning and future service needs

• Provide regular service status updates to customers

• Enter customer information into dealership systems and maintain accurate profiles

• Order and receive parts as needed by the service department

• Occasionally assist with customer transportation and vehicle pick-ups

• Accept and process customer payments when necessary

• Deliver an exceptional start-to-finish customer service experience

• Stay up-to-date on products, services, warranties, and customer experience best practices

Benefits & Perks

• Work for a progressive, high-performing dealership

• Locally owned and operated family dealer group with a great culture

• Collaborative, performance-driven team environment

• Competitive commission-based compensation with CSI and performance bonuses

• Outstanding earning potential

• Multiple opportunities for career advancement

• 401(k) with company matching

• Medical, Dental, Vision, and Life Insurance

• Paid time off

• Employee discounts

Compensation

• Commission-based position with performance and CSI bonuses

• Annual earning range: $63,790 – $110,000+

This is a role where earning an exceptional living is absolutely achievable for a coachable, motivated, and hardworking professional. If you bring an outgoing personality and a positive, can-do attitude, you’ll find a rewarding and challenging career with Ross Downing Chrysler Dodge Jeep Ram of Mobile.

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws