Job Summary: We are looking for a Service Advisor to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.
BENEFITS
Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. The ideal candidate will act as a liaison between customers and our service department, ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills, a passion for the automotive industry, and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet customers promptly and courteously, understanding their vehicle service needs.
- Write repair orders and communicate service options, costs, and timelines clearly to customers.
- Coordinate with technicians to provide accurate and timely updates on vehicle status.
- Maintain accurate records of customer interactions, vehicle repairs, and service history.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Assist in managing service appointments and workload to optimize workflow.
- Promote additional services and products to enhance customer experience and service department profitability.
Requirements
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Previous experience in automotive service advising or a customer service role preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient with computer systems and software related to service departments.
- A passion for cars and automotive service is highly desirable.
Benefits
- Competitive compensation ranging from $50,000.00 to $95,000.00 per year, paid weekly.
- Opportunities for professional growth and development within Whaling City Ford.
- Supportive work environment with a focus on teamwork and customer satisfaction.
- Comprehensive benefits package including health insurance, paid time off, and retirement plans.
About the Company
Whaling City Ford is a trusted automotive dealership located in New London, CT, known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences, fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity, professionalism, and growth.
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Responsibilities
Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments
Qualifications
Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
Strong customer service background
Excellent verbal and written communication skills
Punctual, reliable and eager to improve
Clean driving record and valid driver’s license