Automotive Service Advisor

Join Mills Auto Group as an Automotive Service Advisor, where you will be the vital link between our customers and our skilled service team. Located in the Charlotte Metro area, you will play a key role in ensuring a smooth and positive service experience by assisting customers with their automotive needs, providing timely and accurate information, and coordinating service appointments.

Responsibilities

• Greet customers and gather information about their vehicle service needs.
• Provide clear and concise explanations of recommended services and repairs.
• Schedule service appointments and coordinate with technicians to ensure timely completion.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Handle customer inquiries and resolve concerns professionally.
• Promote additional products and services to enhance customer satisfaction and dealership revenue.
• Work closely with parts and service departments to ensure seamless service operations.

Requirements

• Proven experience as an Automotive Service Advisor or similar customer service role in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to understand automotive terminology and repair processes.
• Proficient with computer systems and software related to service scheduling and invoicing.
• Customer-focused attitude with problem-solving skills.
• Valid driver's license and reliable transportation.

Benefits

• Competitive annual compensation ranging from $80,000.00 to $125,000.00, paid semi-monthly.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off and holiday pay.
• Ongoing training and career development opportunities.
• Employee discounts on vehicle services and products.

About the Company

Mills Auto Group is a well-established automotive dealership committed to delivering exceptional customer service and quality vehicles. With a strong presence in the Charlotte Metro area, we pride ourselves on fostering a welcoming and professional work environment where employees can thrive and grow their careers. Join us to be part of a team dedicated to excellence in automotive service and customer satisfaction.