Automotive Service Advisor

Description of the role:The Automotive Service Advisor at Smithtown Volkswagen plays a crucial role in maintaining customer satisfaction by providing exceptional service and advice on vehicle maintenance and repair. This position requires a strong understanding of automotive systems, excellent communication skills, and a customer-focused approach.Responsibilities:- Greet customers and assess their vehicle maintenance needs- Provide detailed explanations of the recommended repairs and services- Schedule service appointments and follow up with customers on the status of their vehicles- Communicate effectively with the service team to ensure timely completion of repairs- Upsell additional services and products as needed- Maintain accurate records of service history and customer interactionsRequirements:- Previous experience in automotive service advising or a related field- Strong knowledge of automotive systems and maintenance procedures- Excellent communication and customer service skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proficiency in using computer software for scheduling and record-keepingBenefits Available:- Competitive compensation ranging from $75,000.00 to $110,000.00 per year- Weekly payment schedule- Health, Dental and Vision insurance benefits- 401K and Life Insurance- Paid vacation and sick leave- Opportunities for career advancement and professional development- Employee DiscountsAbout the Company:Smithtown Volkswagen is a leading Family owned automotive dealership located in St. James, NY. We pride ourselves ondelivering top-notch customer service and providing high-quality vehicles and maintenance services to our clients. Join our team and become part of a dynamic and rewarding work environment.