Automotive Service Advisor
Family Owned & Operated Midas – Westland, MI
We are seeking a high-energy, customer-focused Automotive Service Advisor to join our growing service team. In this role, you will serve as the crucial link between our customers and our automotive technicians. You will greet customers, listen to their vehicle concerns, translate those issues into clear work orders for our tech team, and transparently explain repair options and costs back to the Client. If you thrive in a fast-paced environment, love problem-solving, and excel at building trust, we want to hear from you.
Key Responsibilities
- Greet customers warmly and build strong professional relationships.
- Listen to vehicle concerns and accurately document symptoms.
- Translate customer descriptions into clear technician work orders.
- Create accurate repair estimates using industry software.
- Explain diagnostic results and repair options transparently.
- Provide clear breakdowns of parts, labor, and costs.
- Obtain customer authorization before initiating any vehicle repairs.
- Track vehicle progress throughout the day to ensure deadlines.
- Keep customers updated on status changes or delays.
- Deliver vehicles back to customers and explain warranties.
Position Requirements
- Proven experience as an Automotive Service Advisor.
- Strong proficiency in creating accurate parts and labor estimates.
- Excellent communication skills and a professional demeanor.
- Ability to multitask efficiently in a high-volume shop.
- Basic understanding of automotive systems and routine maintenance.
- Strong conflict-resolution skills to handle customer concerns.
- Valid driver's license with a clean driving record.
What We Offer
- Competitive pay with performance-based incentive structures.
- Friendly, stable, family-owned and operated work environment.
- Support and resources of a nationally recognized brand.
- Ongoing professional development and training opportunities.
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
www.midas.com