Automotive Service BDC Agent *

Service Business Development Specialist

Do you love working with new technologies and innovative products? We are seeking an energetic Service Business Development Specialist to join our unique and fast-paced Frank Leta Team!

This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their vehicle. You will assist the customer with questions regarding their service plans and contracts, ensuring their service timelines stay accurate. We have an in-house training team dedicated to your success; offering online and in-store training programs.

At our dealership, we strive to make every customer a customer for life. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

What We Offer:

• Work life balance
• Positive & professional work environment
• Extensive training and growth opportunities
• Paid vacation and holidays
• Paid maternity and paternity leave
• Education reimbursement
• Flexible health insurance with HSA company contribution
• Paid life insurance, short and long term disability
• Lease assistance ($200-$400 per month)
• 401K match
• Medical/dental/vision benefits
• Employee discounted vehicle purchase programs

Responsibilities:

• Answer customer calls and establish follow-up for service appointments
• Respond quickly to internet, phone and email inquiries
• Provide customers with service information & direct them to the appropriate dealership resources
• Maintain accurate customer contact information
• Participate in team & process development sessions – keeping positive relationships with teammates, cross-functional teams and dealership management
• Utilize CRM tracking system daily

Qualifications:

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

Job Types: Full-time, Commission

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person