Automotive Service Manager
M & F Auto Sales | Albuquerque, NM
About the Role
M & F Auto Sales is seeking an experienced, motivated, and results-driven Automotive Service Manager to lead our service department in Albuquerque, NM!
As our Service Manager, you will oversee daily service operations, support and develop your team, and ensure our customers receive exceptional service. This position plays a key role in maintaining an efficient, productive, and organized service department while delivering a positive customer experience.
We're looking for a hands-on leader who is dependable, organized, and passionate about the automotive industry. The ideal candidate will have strong leadership skills, automotive service experience, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Oversee daily service department operations, ensuring efficiency, productivity, and quality workmanship.
- Lead, train, and support service advisors, technicians, and other service department employees.
- Monitor workflow, repair orders, and service schedules to ensure timely completion of repairs.
- Maintain high standards of customer service and handle customer concerns professionally and efficiently.
- Monitor department performance, productivity, and profitability while identifying opportunities for improvement.
- Develop and implement procedures to improve service operations and overall customer satisfaction.
- Ensure accurate repair estimates, service documentation, and customer communication.
- Oversee parts inventory, ordering, and coordination to minimize delays.
- Maintain a clean, organized, and safe work environment.
- Ensure compliance with company policies, safety standards, and industry regulations.
- Work closely with sales and management teams to coordinate internal vehicle repairs, inspections, and reconditioning.
- Motivate and hold team members accountable for meeting department goals and maintaining quality standards.
Qualifications
- Previous automotive service management experience required.
- Strong knowledge of automotive repair, maintenance, and service department operations.
- Proven leadership skills with the ability to train, motivate, and manage a team.
- Excellent communication, customer service, and conflict-resolution skills.
- Ability to multitask, prioritize responsibilities, and make decisions in a fast-paced environment.
- Experience managing service department performance, productivity, and profitability.
- Strong organizational skills and attention to detail.
- Proficiency with automotive service software and basic computer applications.
- Valid driver's license with a clean driving record.
- High school diploma or equivalent; automotive certifications or additional training preferred.
- Dependable, professional, and committed to maintaining a positive team environment.
About M & F Auto Sales
M & F Auto Sales is a locally owned and operated dealership proudly serving the Albuquerque and Rio Rancho communities since 1997. We are committed to providing quality vehicles, reliable automotive services, and exceptional customer care.
Our success is built on teamwork, dedication, and a commitment to doing right by our customers. We take pride in creating a supportive work environment where employees are valued, encouraged to grow, and given the opportunity to make a difference.
If you're an experienced automotive professional with strong leadership skills and a passion for delivering excellent service, we want to hear from you!
Apply today and take the next step in your career with M & F Auto Sales!