Automotive Warranty Processor

Wood City Motors is looking for an Automotive Warranty Processor to join our team! The Warranty Processor is a key player and assists in the daily operations of the Service Department. Wood City Motors is a fast-paced Ford & CDJR dealership located in the heart of Cloquet, MN.

Key Duties & Responsibilities

• Claim Processing & Submission: Prepare, review, and submit accurate warranty claims to manufacturers or distributors.
• Policy Compliance Verification: Check repair orders, mileage, vehicle or product history, and service records to confirm coverage guidelines are met.
• Denial Management & Follow-Up: Track pending claims, follow up on outstanding payments, and resubmit or appeal rejected or denied claims.

• Record Keeping & Reporting: Maintain detailed service files, reconcile warranty receivables with accounting schedules and analyze claim trends.

Required Skills & Qualifications

Hard Skills

• Warranty & Software Systems: Proficiency in dealership management systems (DMS), manufacturer portals, and specialized warranty management software.
• Technical & Policy Knowledge: Understanding of labor operation codes, product specifications, manufacturing warranty rules, and legal compliance.
• Documentation Accuracy: Strong technical writing and record-keeping skills to prevent claim rejections.

Soft Skills

• Attention to Detail: High precision to ensure repair orders match factory requirements.
• Communication & Interpersonal Skills: Clear liaison skills when interacting with customers, dealership staff and factory representatives.
• Problem-Solving & Negotiation: Ability to investigate claim discrepancies and push back on wrongful rejections.
• Time Management & Organization: Ability to manage high volumes of concurrent claims and strict manufacturer deadlines.

Education & Experience

• Education: High school diploma or equivalent
• Experience: 1 to 2+ years of experience in customer service, service administration, or an automotive/manufacturing after-sales environment.

401k

Paid Time off

Health, Dental, Vision, Life Benefits

Work Schedule: In Person Monday - Friday