AV/IT Event Operations Coordinator

Pay Range: $20.46hr - $25.46hr

Job Overview:

The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees and guests attending the Orlando campus. This role serves as a primary on-site resource for meeting support, guest services, audio visual technology support, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment. The campus consists of 3 training rooms (up to 30 people), 3 conference rooms (8 people), and 1 large caf (max seating 100 people), all equipped with built-in technology.

Key Responsibilities A/V/Tech:

• Set-up and test built-in classroom Audio Visual equipment on-site for daily meetings.
• Provide AV assistance to coaches, clients, and facilitators.
• Troubleshoot technology challenges for employees and visiting guests/facilitators.
• Provide on-site technology support for Executive Meetings, both in-person and hybrid.
• Act as an on-site AV & Tech liaison for campus equipment, supporting troubleshooting with off-site IT/AV for printers, monitors, employee laptops, Macs, and internet testing.
• Run general equipment updates on campus technology.
• Familiarize and upskill on existing campus equipment & software, including Microsoft Office, Teams, Zoom, PowerPoint, Zoom/Teams enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, and PC & Mac devices.
• Update and manage the campus SharePoint site.
• Edit & upload new content for digital signage on campus.
• Play an active role on team projects for campus AV & technology enhancements.
• Perform additional duties as assigned.

Key Responsibilities Events:

• Serve as an on-site point of contact for meeting hosts, facilitators, and campus guests.
• Support the execution of meetings, workshops, and employee events.
• Assist with room setup, meeting readiness, and event logistics.
• Check on-site catering and partner with the on-site catering team regarding updates, changes, and requests.
• Participate in pre-planning prep calls as needed.
• Conduct safety briefings and housekeeping announcements for campus programs.
• Greet and direct guests, facilitators, and vendors throughout campus.
• Assist with participant materials, name badges, handouts, and program supplies.
• Provide printing, copying, and general administrative support for campus meetings and events.
• Maintain meeting rooms, common areas, and event spaces to a 'Show ready' level at all times.
• Proactively anticipate guest needs and respond to requests promptly and positively.
• Maintain compliance and safety across workplace standards.
• Perform other duties as assigned.

Qualifications:

• Minimum 2 years of experience supporting Audio Visual technology, conference center operations, or event support.
• Proficiency with Microsoft Office, Teams, and related workplace technologies.
• Demonstrated ability to manage resources effectively.
• Comfortable maintaining a high level of interaction with executives, department heads, and strategic business partners.
• Demonstrated strong problem-solving skills as well as excellent verbal and written communication skills.
• Interest in technology and digital upskilling.
• Willingness to learn and integrate new technology.
• Ability to troubleshoot AV & IT equipment and find solutions while remaining calm in a high-pressure environment.
• Strong organizational skills.
• Understanding and respecting diverse cultures and backgrounds to provide inclusive service.
• Ability to work flexible hours on occasion.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift up to 50 lbs.
• Ability to bend, walk, and stand for extended periods of time.