Position Overview:The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience.
Key Responsibilities:
Audio-Visual Responsibilities:
- Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting.
- Assist with the installation and configuration of AV systems for meetings, conferences, and events.
- Ensure proper operation and quality of sound, video, and lighting during events.
- Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed.
- Collaborate with event coordinators and clients to meet their technical requirements.
Information Technology Responsibilities:
- Provide technical support for hardware, software, and network-related issues for staff and guests.
- Install, configure, and maintain IT equipment such as computers, printers, and networking devices.
- Monitor and maintain IT systems, ensuring secure and efficient operation.
- Assist in the implementation of new technology solutions or upgrades.
- Ensure compliance with data security protocols and IT policies.
Additional Duties:
- Document technical procedures, configurations, and troubleshooting steps.
- Maintain inventory of AV/IT equipment and manage repairs or replacements.
- Train staff on the use of AV/IT systems and software as needed.
- Stay updated on industry trends and advancements in AV and IT technologies.
Qualifications:
- Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry.
- Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure.
- Familiarity with operating systems (Windows, macOS), network configurations, and basic IT troubleshooting.
- Excellent problem-solving skills and attention to detail.
Physical Requirements:
- Ability to lift and move equipment weighing up to 50 lbs.
- Comfortable with extended periods of standing, walking, and working in various event environments.