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AV Site Support

Phoenix Business, Inc
  • Washington, DC
  • Instant Apply
10 days ago

Job Description

Job Summary
  • Great Customer Service and Professional skills.
  • Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.
  • Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
  • Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
  • Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
  • Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
  • Support live events by operating AV systems and addressing any technical issues that arise.
  • Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
  • Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
  • Maintain accurate records of support requests, resolutions, and equipment maintenance.
  • Capable of providing smart hands support in IDF switch room.
Qualifications:
  • Bachelor s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology.
  • Familiarity with ServiceNow ticketing system
  • Proven experience in providing IT support in an office environment.
  • Strong problem-solving skills and attention to detail.
  • Basic understanding of audio and video equipment and their functions.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Willingness to travel to various client locations as needed.
  • Ability to lift and carry equipment up to 50 lbs.
  • Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Preferred Skills:
  • Familiarity with video conferencing platforms and common office tools and operating systems.
  • Basic knowledge of networking and cabling.
  • Experience with asset management software and IT service management tools.
Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards

Numbers & Facts

LocationWashington, DC

Skills

  • Asset Managementunmatched
  • Asset Management Softwareunmatched
  • Audiovisualunmatched
  • Biotech and Pharmaceuticalunmatched
  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Equipment Maintenance/Repairunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Healthcareunmatched
  • IT Service Management (ITSM) Softwareunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • Inventory Managementunmatched
  • Lift/Move 50 Poundsunmatched
  • Network Cableunmatched
  • Network Connectivityunmatched
  • On Site Supportunmatched
  • Operating Systemsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Process Improvementunmatched
  • Record Keepingunmatched
  • Resolve Customer Issuesunmatched
  • ServiceNowunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Videoconferencingunmatched
  • Willing to Travelunmatched

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