AV Technician

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam's most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

Role Overview

We are looking for a skilled and passionate AV Technician to join our Audio-Visual team at Rixos Phú Quc Vietnam. In this role, you will be responsible for the setup, operation, maintenance, and troubleshooting of audio-visual equipment, ensuring flawless technical delivery for events, shows, and daily operations.

You will work closely with internal teams, performers, and event organizers to deliver exceptional guest experiences through high-quality sound, visuals, and lighting.

Key Responsibilities

• Install, set up, test, and operate audio-visual equipment including projectors, microphones, sound systems, lighting, video monitors, cameras, and video conferencing systems
• Operate AV systems during live events, shows, meetings, and presentations
• Manage live audio mixing, video switching, and lighting control
• Perform routine maintenance and inspections to ensure all equipment is in excellent working condition
• Troubleshoot and resolve technical issues efficiently and professionally
• Repair faulty equipment or coordinate external repairs when required
• Support event organizers, presenters, performers, bands, and singers, including sound checks and stage setup in line with technical riders
• Maintain accurate records of AV inventory, maintenance schedules, and repair logs
• Document setup configurations, operating procedures, and troubleshooting solutions
• Collaborate closely with event coordinators, IT teams, and other departments
• Be fully aware of recreation facilities, evening programs, show concepts, and schedules
• Ensure all AV areas and equipment are clean, safe, and well-organized

Compliance & Standards

• Adhere to Rixos Hotels & Resorts policies, operational standards, and ISO Integrated Management System requirements
• Actively participate in quality improvement, risk management, health & safety, environmental protection, and energy-saving initiatives
• Contribute to continuous improvement and guest satisfaction programs

Qualifications

Education & Experience

• Diploma or Certificate in Electrical Engineering or Audio-Visual Technology
• Minimum 2-3 years of experience in a similar AV role
• Hospitality or event environment experience is an advantage

Skills & Competencies

• Strong technical knowledge of professional AV systems
• Good communication skills in English
• Team-oriented with a positive and professional attitude
• Ability to work independently and under pressure during live events
• Strong problem-solving and troubleshooting skills

Our Values - How You Succeed in This Role

• Act with integrity, sincerity, and transparency
• Take ownership, be reliable, and follow through on commitments
• Maintain confidentiality and professionalism at all times
• Continuously seek improvement and strive to exceed expectations
• Deliver excellence in hospitality and service quality

Additional Information

What We're Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.