Audioconferencing, Audiovisual, Authentication, Benchmarking, Best Practices, Business Continuity Planning (BCP), Calendar Management, Change Management, Communication Skills, Compensation and Benefits, Computer Firmware, Computer Security, Conference Management, Customer Escalations, Customer Relations, Customer Support/Service, Disability Insurance, Disaster Recovery, Executive Assistant Skills , Functional Testing, Hardware Upgrades, Healthcare, Help Desk, High Availability, High-Definition Multimedia Interface (HDMI), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interoperability, Leadership, Life Insurance, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, National Institutes of Health (NIH), Network Connectivity, Operational Support, Operations Processes, Polycom, Presentation/Verbal Skills, Preventative Maintenance, Security Compliance, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Patches, Standard Operating Procedures (SOP), Team Player, Technical Strategy, Technical Support, Technical Training, Time Management, USB, User Documentation, Videoconferencing, Webinar, Wireless Communications, Writing Skills
Job Title: AV Technician, Associate
Location: Bethesda (On-site with occasional after-hours support)
Clearance: Public Trust
Onsite: 5 Days
Sponsorship: No sponsorship will be provided now or in the future.
Position Overview: We are seeking a highly skilled and customer-focused Audio Visual (AV) Technician, Associate to support conference room technologies, hybrid meeting environments, and enterprise collaboration tools for a federal healthcare/research organization. The AV Technician, Associate will provide operational support, troubleshooting, installation, maintenance, and it helpdesk support, end-user training for audio/video conferencing systems across multiple facilities.
This role is critical in ensuring seamless support for executive meetings, virtual collaboration, conference room technology, and enterprise communication platforms in a fast-paced IT support environment.
Key Responsibilities
Audio Visual & Conference Room Support
- Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across multiple NIH facilities.
- Support integrated AV environments including:
- Polycom / BOSE conferencing systems
- Meeting Owl conferencing devices
- ClickShare wireless presentation and conferencing systems
- Digital projectors and presentation systems
- Integrated microphones, speakers, cameras, and control panels
- HDMI/USB-based room connectivity solutions
- Provide operational support for hybrid meetings (virtual and onsite) utilizing:
Configure and troubleshoot conference room peripherals including:
Wireless presentation devices
USB conferencing bridges
- Support executive-level meetings, webinars, town halls, scientific reviews, and special events requiring high-availability AV operations.
- Perform conference room readiness checks prior to meetings including:
- Audio/video functionality validation
- Connectivity verification
- Firmware/software updates
- Peripheral testing
- Presentation support
- Provide real-time technical support during live meetings and rapidly resolve audio, video, latency, echo, camera, display, and connectivity issues.
- Coordinate with NIH Conference Services, networking teams, facilities personnel, and stakeholders to ensure successful meeting execution.
- Maintain and support conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring services.
- Perform preventative maintenance and lifecycle support for AV equipment including patching, firmware upgrades, hardware replacements, cable management, and equipment refresh initiatives.
Recommend modernization strategies and technology improvements for conference room and collaboration environments.
Collaboration & Microsoft 365 Support
Customer Service & End User Training
Operations, Compliance & After-Hours Support
- Provide occasional after-hours and weekend support for:
- Executive meetings
- Maintenance windows
- Technology deployments
- Emergency troubleshooting
- System outages
- Follow organizational IT security, change management, and operational procedures.
- Support compliance with NIH IT security policies and operational standards.
- Participate in continuity of operations (COOP) and disaster recovery support activities as required.
- Assist in maintaining operational readiness of mission-critical AV and collaboration systems.
- Support inventory audits, equipment sanitization, and lifecycle refresh activities for AV hardware and conference room technologies.
Required Qualifications
Preferred Qualifications
Compensation and Benefits
The projected compensation range for this position is $58,000 to $66,000 per year benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
Devoted to Fair and Inclusive Practices
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at
hr@lcginc.com
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