Analysis Skills, Architectural Design, Avaya Software, Communication Skills, Computer Telephony Integration (CTI), Cross-Functional, Customer Support/Service, Establish Priorities, Identify Issues, Local Area Network (LAN), Microsoft PowerPoint, Microsoft Visio, Presentation/Verbal Skills, Project/Program Management, QoS (Quality of Service), System Architecture, Testing, Time Management, VXML (Voice Markup Language), Voice Response Systems, Wide Area Network (WAN)
Job Overview:
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
- Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
- Experience in program communication and program management.
- Communication skills a must, PowerPoint, Visio, structured program updates.
- Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
- Knowledge of CTI, LAN/WAN communications and VXML knowledge.
- Experience with configuration and support experience in a complex multi-layered network environment.
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
- Experience working under tight deadlines and high-pressure environment.
- Excellent troubleshooting and analytical skills.
MUST HAVE:
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
- Must be highly motivated and a self-directed individual.
- Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
- Knowledge of CTI, LAN/WAN communications and VXML knowledge.
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Macpower Digital Assets Edge Private Limited