Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
Experience in program communication and program management.
Communication skills a must, PowerPoint, Visio, structured program updates.
Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
Knowledge of CTI, LAN/WAN communications and VXML knowledge.
Experience with configuration and support experience in a complex multi-layered network environment.
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
Experience working under tight deadlines and high-pressure environment.
Excellent troubleshooting and analytical skills.
MUST HAVE:
Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
Must be highly motivated and a self-directed individual.
Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
Knowledge of CTI, LAN/WAN communications and VXML knowledge.
Numbers & Facts
Location
Las Vegas, NV
Salary
$51 Per Hour
Skills
Analysis Skillsunmatched
Architectural Designunmatched
Avaya Softwareunmatched
Communication Skillsunmatched
Computer Telephony Integration (CTI)unmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Identify Issuesunmatched
Local Area Network (LAN)unmatched
Microsoft PowerPointunmatched
Microsoft Visiounmatched
Presentation/Verbal Skillsunmatched
Project/Program Managementunmatched
QoS (Quality of Service)unmatched
System Architectureunmatched
Testingunmatched
Time Managementunmatched
VXML (Voice Markup Language)unmatched
Voice Response Systemsunmatched
Wide Area Network (WAN)unmatched
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