AVP Network Optimization

This position is incentive eligible.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: AVP Network Optimization 

Job Summary and Qualifications

The AVP, Network Optimization provides executive leadership for the technology strategy, product portfolio, application delivery, and operational performance of HCA Healthcare’s Network Optimization capabilities, encompassing Care Management, Referral Management, and Enterprise Messaging. The AVP partners with clinical, operational, and enterprise technology leaders to translate business priorities into scalable, secure, reliable, and integrated technology solutions that support care coordination, referral workflows, and enterprise communications.

This position has direct leadership accountability for both the Product organization and the Architecture and Engineering organization. The Product organization is responsible for application product management, delivery, and ongoing application support. The Architecture and Engineering organization establishes technical direction and provides onshore leadership across application and solution architecture, PEGA Engineering, and Data Engineering, working closely with Global Capability Center (GCC) engineering teams. GCC personnel remain within GCC reporting structures.

The AVP establishes portfolio strategy and roadmaps, prioritizes investments and resources, oversees financial and vendor performance, and ensures effective governance and execution across distributed delivery teams. The AVP serves as a senior escalation and decision-making leader for material delivery, operational, architectural, and engineering risks while fostering accountability, collaboration, and leadership development. 

Core Responsibilities:

Strategy, Portfolio and Business Partnership

• Lead the IT strategy and multi-year roadmap for Network Optimization capabilities, aligning technology investments with enterprise and business priorities.
• Serve as an executive technology partner to Care Management, Referral Management, and Enterprise Messaging stakeholders; establish transparent prioritization, governance, and decision-making processes.
• Oversee the application and product portfolio, including investment planning, modernization opportunities, standardization, and lifecycle decisions.
• Collaborate across ITG, clinical systems, enterprise architecture, cybersecurity, infrastructure, and other corporate and operational groups to deliver integrated solutions.

Product Delivery and Application Operations

• Provide direct leadership to the Product organization accountable for product planning, requirements, delivery execution, application support, and operational service performance.
• Ensure clear ownership of product roadmaps, delivery commitments, service expectations, business readiness, and performance measures.
• Oversee resolution of significant application incidents and recurring service issues through Product leadership, engaging architecture and engineering resources for complex technical escalations.
• Champion secure, reliable, user-centered solutions and continuous improvement across the product lifecycle.

Architecture, Engineering and GCC Partnership

• Provide executive oversight of the Director of Data and Application Architecture and onshore technical leadership across architecture, PEGA Engineering, and Data Engineering.
• Ensure application and solution architecture, integration, technical standards, and modernization roadmaps support Network Optimization needs and enterprise architecture direction.
• Build an effective delivery partnership with GCC leadership, including PEGA Engineering and Data Engineering, to align priorities, capacity, engineering quality, dependencies, and delivery outcomes.
• Maintain a clear division of accountability: onshore technical leads provide technical guidance and delivery coordination, while GCC leaders retain personnel management for GCC resources.
• Ensure data architecture and engineering capabilities appropriately support application integration, data quality, information exchange, and reporting needs.

Financial, Vendor and Resource Management

• Own assigned budgets, forecasts, investment plans, and financial performance for the Network Optimization technology portfolio.
• Lead staffing and capacity planning across Product and Architecture / Engineering leadership; coordinate GCC capacity and delivery planning with GCC management.
• Oversee vendor strategy, contracting partnerships, commercial performance, and technology cost optimization in collaboration with appropriate enterprise functions.
• Evaluate investments and tradeoffs based on business value, risk, service performance, delivery feasibility, and long-term sustainability.

Organizational Leadership and Governance

• Lead, coach, and develop Product and Architecture / Engineering leaders; establish performance expectations, succession plans, and an accountable, collaborative culture.
• Communicate portfolio health, operational performance, delivery risks, financial results, and strategic recommendations to senior leadership.
• Provide executive escalation and cross-organizational issue resolution for material business, delivery, vendor, architecture, and engineering matters.
• Practice and adhere to HCA Healthcare’s Code of Conduct, Mission, and Values; perform other duties as assigned.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business, Healthcare Administration, or a related field, or an equivalent combination of education and experience. – Required
• 10+ years of progressive experience in enterprise technology, product/application delivery, or related disciplines, including significant leadership responsibility. – Required
• Demonstrated experience leading managers and multidisciplinary technology organizations, including product delivery and architecture or engineering functions. – Required
• Experience with enterprise application portfolios, integration, financial and vendor management, and cross-functional delivery governance. – Required
• Strong executive communication, stakeholder management, and ability to lead through geographically distributed teams. – Required
• Healthcare technology experience spanning care coordination, referrals, clinical workflows, or enterprise communications. – Preferred
• Experience overseeing PEGA-based engineering and data engineering delivery, including collaboration with global capability or distributed engineering teams. – Preferred
• Experience with technology modernization, enterprise architecture governance, and complex platform integrations. – Preferred

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our AVP Network Optimization opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.